Mercedes-Benz of Canterbury Reviews Summary

Customer Service

Pros:

• "Michael my advisor was exceptional...he explained everything in a clear concise manner was very formative and most friendly and helpful."
• "James, he was very professional, friendly and organised."
• "Rebecca was the epitome of great customer service."
• "The entire team, but in particular, Richard and Roxanne, deserve high praise for their customer care and focus, professionalism and friendliness."
• "The service and communication was excellent by my sales Manager (Sean Seeney) nothing was too much trouble and he kept in contact constantly updating me on the process."
• "James Bean the salesman/consultant provided me with terrific customer service! Every question, he had the answer and solution."
• "James Bean was professional, informative and went above and beyond to make the buying process painless."

Cons:

• "I was left waiting on the phone for hours trying to contact Mercedes Assist UK."
• "Was good but lately their customer service is terrible. They show no interest in our concerns. Very dismissive and unhelpful."
• "Rude, disrespectful, condescending and generally unpleasant phone operators."
• "Still no outcome and reluctant to give money back for the vehicle what isn’t fit for purpose."
• "Every time we call we feel like an inconvenience and they dread speaking to us."
• "Whilst they do what they say they will do it is very difficult to get an update during the day as the phones just ring and ring."
• "Shocking level of customer service."

Sales Experience

Pros:

• "I had such a great experience and a brilliant rapport with Jon Rogers who sold me my amazing new car!"
• "Purchased a used Mercedes from this dealership. Excellent customer service from Roxanne the sales executive."
• "Sean’s communication about the vehicle gave me great confidence and included him sending detailed personalised videos of the car."
• "Jon is not one of those pressurising sales people that keep on calling trying to get a sale."
• "Sean is everything the traditional image of a used car salesman is not! Professional, polite, knowledgeable and helpful."
• "Such a pleasure doing business with Sean Seeney!! Friendly, kind and professional."
• "Jon Rogers was absolutely amazing! He helped me find the car I wanted and the service he offered was brilliant."

Cons:

• "Original visit, courtesy car was not available as promised and no phone call prior to my journey to the dealership to save a wasted journey."
• "Visited on the Friday regarding a stitching issue on the back seat... to be told that just to look at the vehicle it would cost £198!!!"
• "On the day of collection, I noticed the odometer reading on the paperwork showed that the vehicle had 15,000 miles on it."
• "Not the service you expect from a main dealership especially one trading under Mercedes-Benz brand."
• "Check history of the vehicles you buy from this dealer as it’s nothing but an inconvenience once you are stuck with one of the cars from Lookers."
• "Dishonest. This company is full of handshakes and smiles to cover their blatant dishonesty."
• "Service team telling us the vehicle needs new rear brake pads 6 weeks after purchasing, with sales refusing to pay for them."

Vehicle Quality and Maintenance

Pros:

• "I had my service done at Mercedez-Benz in Canterbury and I was very happy."
• "Extremely satisfied with the service."
• "Smooth sale from start to finish and got exactly what I expected."
• "As for the vehicle I purchased, I am incredibly pleased and in love with it."
• "The service has been fantastic. Cannot fault it."
• "My vehicle was diagnosed quickly and I was fortunate that the part I had been waiting for on back order arrived on that day and fitted by the time I returned from having breakfast!"
• "My car was in the garage for a mechanical repair... Car was returned in great condition 👍"