Pizza Express Reviews Summary

Service

Pros:

• "The service was amazing and the food was good."
• "Noelia (The O2, Greenwich) served us really well, she was friendly and fantastic."
• "Bruno & Nela managed our tables brilliantly, including an allergy order."
• "The waitress greeted us with a wonderful smile, was super helpful and friendly and offered us water with ice without asking."
• "I was served by a waitress called Madina - she was very patient."
• "Thank you to Madina for giving us the best customer service."
• "Our server, Guido, was incredible and looked after us (and all of his tables) as though you were his only customer - with a smile on his face and friendly conversation."

Cons:

• "Service was a little slow when it wasn't that busy but friendly staff nonetheless."
• "The staff were absolutely shocking and rude."
• "Very disappointed in this experience, wouldn't even give it one star."
• "The service is slow, the orders come incorrect."
• "The service was unbelievably slow and not attentive in any way whatsoever."
• "Horrible customer service, walked in and was totally ignored by all the staff."
• "Management is horrible 1 waiter assigned to 30 people provided horrible service and demanding service charge of £70."

Food Quality

Pros:

• "The pizzas were piping hot and delicious.. a lovely start to a brilliant evening!"
• "The pizza was really good and they replaced it despite the fact that it was our mistake spilling a drink on it."
• "All of our food arrived hot, super quick."
• "Great food and wine, good value."
• "The pizza was amazing everything about it was perfect cooked to perfection and looked amazing."
• "Food was great and exactly what you'd expect in Pizza Express."
• "The food itself was delicious. Pizza cooked to perfection."

Cons:

• "Pizza came unsliced but tasty. The staff was ok. I’ve ordered one Coke and the waiter left without filling the glass."
• "The pizza was very bland."
• "We were a little disappointed with our pizzas, one came to the table wrong so was sent back, the other three were ok but mine and the one that arrived late(we were nearly finished when it arrived) were over cooked/burnt around the edges."
• "The food was cold we asked for it to be changed."
• "The pizza was very bland."
• "The dough was still raw in the centre which was hard to notice because it was hidden under cheese."
• "The food was horrible my pizza barely had any cheese on it."

Ambience

Pros:

• "Had a lovely meal on Thursday night Quiet and romantic."
• "Amazing service during my daughters birthday. chief was happy to personally listen and give us the choice of sparkling wine requested."
• "Not very busy when we called late on Friday afternoon but very attentive and prompt service and properly cooked pizzas."
• "My experience was so lovely, a guy named Zwe, he was so sweet and such a nice person🥰🥰 great service!!!!"
• "Like Pizza Express should be ...... but isn't always! Thank you"
• "The atmosphere was great."
• "The food was amazing from start to finish all the starters were super tasty and served with a lovely smile."