Phone Heroes Reviews Summary

Customer Service

Pros:

• "Prompt reply to my enquiry to replace my MacBook Pro battery."
• "Great service. Very fast, friendly and professional."
• "Absolutely amazing service across the board... his knowledge is unparalleled and customer service skills might be the best in London!"
• "Fast, polite service."
• "Staff are very friendly as well, which is always nice."
• "Fantastic Service from the Earl's Court staff."
• "Really honest person and always trying to find a solution before getting into conclusions."

Cons:

• "Very rude individual utterly contemptible liar, I have 'ALL' voice taped conversations with him and members of staff where I was accused of threatening behaviour."
• "Received a message from the owner asking how my experience was, told them what happened and never received a reply."
• "When back to london i went to ask for my right to refund as they sold and installed a faulty item they were dihonest and refused to refund me."
• "They stopped responding to my calls or emails and refused a refund."
• "The phone wasn’t ready on time so I changed my plans so I could pick it up the following day as they guaranteed it would be ready by then."
• "Tried to call - no answer (Admittedly after they had closed - ie no answerphone or means to get in to contact at all)."
• "Awful customer service, would not recommend!!"

Quality of Repair

Pros:

• "JOB DONE! This young, talented gentleman was right and fixed my iPhone in 30 minutes!"
• "The equipment is high quality and the man really helped me out in a quick time frame!"
• "Total life (at least phone life) savers."
• "Very fast service and quality of the repair is amazing."
• "Walked in - dropped my phone off - finished the screen and also swapped out my failing battery in under 25 minutes."
• "PhoneHeroes have done an amazing job by repairing my LCD screen on a GT-I9300-definitely not the latest Samsung model."
• "These guys do fantastic work in such fast time frames. They gave me realistic expectations and a very fair price."

Cons:

• "Not fixed properly, broke in my pocket next day."
• "After one month the screen cracked when by mistake I pressed on the wrong side of the screen."
• "Replace a broken iPad mini screen, which went wrong (ghosting) after a few weeks."
• "Very very thin glass on digitiser they use very cheap parts and charge a fortune-not professional and bad experience."
• "Instead of fixing my laptop they broke it even more; we found broken connectors, broken screws and loose wires."
• "The iPad also had loads of addition scratches and bumps that were not there before."
• "Lastly due to all the intrusions from the technicians the home button fell through and no longer works."

Value for Money

Pros:

• "Significantly cheaper than going to Apple."
• "Superb service - guy said it would take half an hour, which it did, almost to the minute."
• "Fantastic service from these guys."
• "Extremely happy with the service from this company! Took about 45 minutes to fix and after having previous dodgy repairs from other companies I know that this was definitely value for it's money."
• "Really happy to recommend this place... The friendly chap at this tiny shop... did it inside an hour for half the price."
• "Got my iPhone 6s fixed here, needed a new battery. 100% professional people, the repair was done in less than half an hour and the price was reasonable."
• "Very pleased i found this company as they were cheaper than other places i had found."