iSmart Apple Specialists Reviews Summary

Quality of Repair

Pros:

• "They use genuine apple parts apple store verified it later on."
• "highly skilled engineers very polite and friendly service."
• "They fixed my water damaged iPhone 6S plus and replaced my cracked screen in 2 hours."
• "Customer service was excellent and I feel assured with a 12 month warranty and the fact they are Authorised Apple repairers."
• "Would definitely recommend iPlus for anyone needing to get their Mac repaired."
• "outstanding service and real genuine apple products."
• "apple professionals, I am buying my 4th machine from iPlus today Macbook Pro i7 16GB and a massive 1TB SSD for a very competitive price."

Cons:

• "The shop assistant said that wasn't going to give me the money back."
• "DISHONEST LIAR. INSTALLED A USED PART INSTEAD OF A NEW ONE."
• "The worst experience I've ever had at a repair store, they were completely unprofessional, places a fake iphone screen on my phone."
• "I repaired the micro of my iPhone there it worked for a week and then broke."
• "On collection I noticed the MacBook had a spec of dust behind the screen after repair."
• "Touch ID doesn't work, battery runs out at any moment etc."
• "keyboard still dodgy."

Customer Service

Pros:

• "highly skilled engineers very polite and friendly service."
• "Customer service was excellent and I feel assured with a 12 month warranty and the fact they are Authorised Apple repairers."
• "Everyone was very polite and welcoming."
• "polite and helpful very experienced engineers in store."
• "Price was absolutely reasonable, especially considering the speed of repair."
• "Needed help clearing out my charging port on my iPhone... Fixed the problem free of charge as the job was only small - which was greatly appreciated."
• "Really impressed by both the customer service and of the efficiency of repair from iPLUS good work on my iMac."

Cons:

• "The other guy sitting down fixing some phones just LAUGHED at the whole situation."
• "These guys are scammers - stay away!"
• "When I asked to speak to the technician... a very rude and uneducated man shouted at me on the phone."
• "The guy who served me was really rude and unprofessional."
• "Difficult to deal with, do not buy here."
• "First day I was there to pick up my phone, there was an old sir very unhappy with the owner of the place, that instead of apologies just shout to him get out of the shop!"
• "The balding man behind the counter was also very aggressive when I asked why they had not called back after weeks of laptop being in their workshop."

Pricing and Transparency

Pros:

• "Also, their charges are less than most Apple repair places I've tried."
• "Very happy definitely will never go anywhere else for mac or any apple products service."
• "Price was absolutely reasonable, especially considering the speed of repair."
• "They charged me NOTHING."
• "Prices are reasonable i was not charged for fitting."
• "Quick, professional and easy - apple certified Apple providers, iSmart changed my iPhone battery within a 30 min, emailing updates when parts were ordered and the phone was ready for collection."
• "Great service & fantastic help to fixed my mac in less than 24 hours. very professional and helpful explaining everything in details."

Cons:

• "They called us with one price, but when we arrived were told it would be 2x more expensive."
• "Later he charged me with 1008 pounds inclusive of VAT after he has finished the repair."
• "they are not VAT regd and have a cheque cashing service at the back of the shop."
• "They make up prices as they go."
• "As a sidenote, reading the other reviews left on here, they might have actually replaced my slightly damaged logic board for a fully dead one."
• "they overcharge wayyy too much."
• "They charged me a custom amount for an adaptor and increased the price twice because they 'saw it wrong'."