Derbion Reviews Summary

Shopping Experience

Pros:

• "A wide variety of shops that cater to most shoppers. From well known big high street brands to a good selection designer shops."
• "Derbion isn't your average mall; it's a blast waiting to happen! Whether we're scouting the latest trends, sipping on delish juices, or challenging each other to epic games, Derbion always delivers the fun."
• "One of the largest customer centred shopping malls."
• "Unlike some shopping centers there are also a good selection of unique / authentic shops, not just chain."
• "Very pleasant shopping mall with better than average selection of shops."
• "Very large smart shopping centre."
• "The parking is handy because lifts are near by and take you right to the shops."

Cons:

• "Staff however, left a lot to be desired. Very rude and abrupt, kept cutting me off when I was trying to ask a question at checkout."
• "It would be nice to have some digital maps or something - I've been told there are but can never find them!"
• "It is not an enjoyable experience when they have changed all the parking metres to card only."
• "It is a bit of a maze and could do with more/better signage."
• "Signage could be clearer it's easy to get disorientated."
• "Not the wide variety of shops compared to when it first opened, killing off the city centre off in the process."
• "When I visited last week there were 3 teen lads zooming around on their electric scooters and no security in sight."

Facilities & Cleanliness

Pros:

• "Toilets well maintained and areas clean."
• "Everywhere is constantly clean, all the staff are very friendly."
• "The centre is bright, clean, warm and modern with toilets, changing facilities, customer services, cash points and public seating."
• "Very friendly staff at KFC. Helped greatly with an old man trying hard to make sense of the menu."
• "It's a modern shopping centre that has a decent selection of stores."
• "The centre is lovely and clean, all the shops have welcoming staff and there is plenty of car parking even if it is futuristic and a bit pricey."
• "This shopping centre is spectacular."

Cons:

• "The toilets, while usable, have been in a sorry state."
• "Toilet facilities are plenty but the ones downstairs near the old market are never the cleanest or freshest."
• "The car park is a little on the expensive side though and can get full quickly during busy periods."
• "heating on full blast again! there really is no need."
• "The toilets are disgusting (at least the mens are), poorly maintained and cleaned."
• "I'm not pleased with market that had a jamaican guy sold me stuff like a tobacco that affected my late partners mental wellbeing, or upper restaurants escalator that goes slower near top as to affect me with vertigo."
• "The food court could be so much better, maintenance is clearly lacking."

Accessibility & Convenience

Pros:

• "A nice place to walk around on a normal day, very busy on holidays / in seasonal periods."
• "There are lifts, stairs, and escalators. Each floor is level, so it's very accessible with wide doors to many of the shops."
• "Easy location and not far from the bus station, definitely worth the visit and I look forward to returning."
• "Lifts and escalators for easy access to both levels and car parking."
• "The building looks fresh and modern with a very light atmosphere."
• "Lots of signs to help you get around as plenty of rest rooms plus close parking that's not badly priced."
• "Love this mall! Everytime I visit Derby its my place to go to. It has everything to eat, everything to shop, cinemas to watch plenty of new releases."

Cons:

• "Why is there hardly any seating around the center for the older population to sit."
• "The car park can be awful at times."
• "It all looks a bit sad....lots of empty shops and hardly any seats!!!!"
• "Big negative for me was not being able to hold a conversation and gaining a headache due to the excessively loud 'music' blaring out throughout the centre."
• "It's huge and I often find myself confused as to where something is."
• "Dreadful Tesla Supercharger location the car park entrance is a minefield of high kerb locations perfect to damage your car!"
• "Only came to town because I needed something from Argos only to be told it's been closed down for awhile."