Bike Bros. Reviews Summary

Customer Service

Pros:

• "The best bike shop ever. Workmanship outstanding, customer service outstanding, good pricing and honesty."
• "These guys really know their stuff and care about there customers."
• "The guys in store are super friendly and talk you through all the recommended changes without any pressure."
• "Bike Bros provides the best customer service. So polite, helpful and clearly passionate about what they do."
• "The staff is kind and will answer any question you have thoroughly, no matter the level of experience you have."
• "Very friendly and helpful. Had a problem with my gear shifter which was quite simple to fix and they sorted it there on the spot for me."
• "Great team, very knowledgeable about everything to do with bikes."

Cons:

• "When I picked up my daughter’s bike from the shop in August this year I had no idea that the bike would have brake pads inserted upside down and pads misaligned against the wheel rim, loose spokes in the back wheel and one ball bearing missing from the rear hub."
• "I do wish they had test the bike before handing back to me."
• "Handle bar is loosen up left unattended."
• "I booked a service appointment using their website. I drove half an hour to their shop for the appointment and found they were closed."
• "To let the bike go from the shop floor with unsafe brakes in my opinion is totally unacceptable."
• "I've seen the good reviews on here, but it doesn't fit with my experience."
• "Bike makes noise after the service whereas it was smooth before service."

Repair and Maintenance Quality

Pros:

• "Yousif is a talented guy in fixing your bike."
• "Highly recommended for repair and bike maintenance."
• "Quick turnarounds and lots of mechanical bike knowledge!"
• "The work was done quicker than expected, and the price was exactly what was quoted with no hidden surprises."
• "Really awesome team working here, super friendly and knowledgeable."
• "Bike serviced same day and now shifts through the gears like new."
• "Yousif provided a first class service and advice."

Cons:

• "After spending £160.00 on the service we felt flabbergasted."
• "Chain was altered without correct sizing technique due to which rear derailleur was snapped and owner didn't get the responsibility."
• "Took my bike in on Friday afternoon and despite being in the middle of a global pandemic it was ready at 10am Saturday!"
• "I ordered an electric bike conversion kit in June, and the £499 was immediately taken from my card. Still not received it, despite chasing several times and being fobbed off with various excuses."
• "There wasn’t full transparency or legitimacy on bike origin and ownership and a receipt was not provided."
• "Although the owner had solid knowledge on bicycle mechanics and maintenance as well as providing a quick service, I would not recommend this store for second hand bike purchases."
• "June 2022: there was a breakdown of communication between the manager and the mechanic."

Pricing and Value

Pros:

• "Good pricing and honesty."
• "Not to mention the pricing is beyond fair."
• "All cost me £15! That's including lub for £4 and tools for £2.50."
• "Bike Bros gives really friendly and excellent service, and always makes sure to do everything at a reasonable price."
• "Chris was so helpful and the prices are excellent value!!"
• "They replaced a lot of things at a pretty reasonable price and they were really helpful and kind."
• "Prices are low for components and labour compared to many other shops."

Cons:

• "After spending £160.00 on the service we felt flabbergasted."
• "Went into to get my tyre fixed and they told me there was a lot more that needed to be done on the bike. I took their advice and agreed on changes that needed to be made, costing over £120."
• "Cost me a little more than I expected but it is like riding a brand new bike."
• "It was a hassle and I would not recommend it, that’s my opinion."
• "I ordered an electric bike conversion kit in June, and the £499 was immediately taken from my card. Still not received it, despite chasing several times and being fobbed off with various excuses."
• "Chain was altered without correct sizing technique due to which rear derailleur was snapped and owner didn't get the responsibility."
• "There wasn’t full transparency or legitimacy on bike origin and ownership and a receipt was not provided."