The Watermill Reviews Summary

Service

Pros:

• "The staff more than made up for it and took the feedback really well... even gave us a complimentary cocktail."
• "Food was good but special praise to waitress Kelly who, despite a busy service, was super friendly and bubbly and was super helpful."
• "The food very good and the waitress Paula was excellent, went above and beyond."
• "Front of house Jo and our waiter Abbi could not do enough to ensure we were happy."
• "Our waitress, Libby, was friendly and attentive and ensured we had what we needed without hovering too much!"
• "Absolutely beautiful setting (outdoor terrace area - views over Boxhill) the service was great and the food was excellent."
• "We were served quite quickly, staff was polite and helpful."

Cons:

• "Worst customer service I've ever experienced!"
• "The service needs to be worked on a lot."
• "The waiters are either neglectful or non existent."
• "The other staff seemed to act like he had commit a crime, bossing him around, being visibly rude to him, ignoring him when he spoke."
• "It was our second visit to the Watermill and most definitely our last... our server really did not want to be there!"
• "No one came and spoke to us and explained what was going on."
• "The service was slow and then they rushed us to leave."

Food Quality

Pros:

• "We love The Watermill as it never fails to deliver great food and service."
• "Been and eaten here twice great all round also food was excellent couldn’t ask for much more."
• "The food and service were really good, particularly the rib and shin burger."
• "Over-all, the food was good especially the beef roast."
• "Definitely try the hot chocolate as well."
• "Reasonably priced revamped menu, with the centrepiece their aged steaks."
• "The food was great. Lovely wine."

Cons:

• "The dessert weren't great for £10 each."
• "The food came separately and all was stone cold."
• "Steak very dry & no flavour."
• "The food options limited, some unusual combinations, the burger was just the meat, cheese and bun, with chips but no salad or dressing or whatever."
• "If you are a celiac (gluten free) the menu is rubbish bacon sandwich, bread stale could only eat the bacon."
• "The crab burger, was just a soft shell with no meat in it. You would expect an amazing roast for £22, yet half the trimmings were missing."
• "Although the fish pie could have more fish."

Ambience and Setting

Pros:

• "Stunning views of the countryside on the veranda with comfortable seating areas with a woodfire heating."
• "The atmosphere was very warm and friendly."
• "Beautiful setting. I walked in and was mesmerised."
• "The best part was the sensational view overlooking huge fields."
• "Definitely earned a place on our shortlist and would recommend to all."
• "Good food in this large pub with bar and formal restaurant areas. Prices rather high, but probably in line with quality."
• "The food was out of this world and the atmosphere is so friendly."

Cons:

• "If you are here for the views then I’m afraid you need to buy food, otherwise you are herded down steps to the bottom of the garden which is surrounded by tall hedges/trees, absolutely no view whatsoever."
• "Once we went out of the restaurant, people had parked over the paved footpath so we couldn't push my parents wheelchair over the gravel, it isn't possible with a wheelchair."
• "I will rebook as it looked very nice especially the open views at the back but the menu font size is ridiculous. I couldn’t read it in the subdued lighting."
• "On a side note- Toilets were really messy and had no toilet paper."
• "All the Ales in the bar were off and the place had an air of panic."
• "Really poor experience - their menu is far too expensive for what you get!"
• "Made to feel very unwelcome."