Muthu Belstead Brook Hotel Reviews Summary

Accommodation

Pros:

• "Room very comfortable chair and bed. Clean facilities and lovely warm pool."
• "Our room was really nice, kind of like our own little bungalow."
• "Our room was very clean and comfortable."
• "Rooms could use a little updating, but the bed was the most comfortable hotel bed I've stayed in."
• "The room was big and clean."
• "The rooms are clean and comfortable."
• "Rooms spacious and well equipped with all the expected details."

Cons:

• "The room didn't feel anywhere near that. Quite old fashioned perhaps."
• "The room I was allocated separate to the hotel which was very tired and even a little tatty in places."
• "Some of the receptionist were not nice."
• "Rooms not soundproof could clearly hear our neighbours at it !!"
• "The rooms were dated and my room hadn't been cleaned properly."
• "Room was very hot and not cleaned properly."
• "The room was very basic, paint peeling off the walls, mirrors smeary, bed very lumpy and the TV didn't work had no reception at all."

Staff and Service

Pros:

• "Staff friendly and helpful."
• "Staff were incredibly friendly, helpful and articulate."
• "The staff were very warm and friendly in all areas of the hotel."
• "Staff are super friendly and helpful!"
• "All the staff were very polite and helpful."
• "The staff are extremely helpful and friendly without losing their professionalism."
• "Staff really welcoming and gave us excellent service throughout our four night stay."

Cons:

• "Sadly witnessed member of staff shouting at poor member of staff whom seemed rushed off her feet."
• "The spa staff look at you like you're mad if you ask for a towel or robe."
• "Some of the furniture was broken and the tv-remote control was missing its cover."
• "The two ladies who carried out the treatments were very rude and did not give us our full time."
• "Mind you the lady overseeing breakfast was not exactly helpful or welcoming."
• "Receptionist wasn't over friendly & made us sit & wait then felt like we had been forgotten."
• "Young waiter was rude as I had ordered coffee & he brought me tea & said that's what I ordered."

Facilities

Pros:

• "Some lovely antique furniture dotted around. Brilliant Jacuzzi."
• "Used the pool which was lovely and warm, nice cosy steam room n sauna. Jacuzzi too."
• "The pool and spa area were free to us as guests which we really enjoyed."
• "Large rooms with large bathroom & big shower."
• "The health club is much better. Nice big pool, sauna, steam room."
• "The swimming pool was lovely and warm and we were happy with all the facilities."
• "The leisure centre is a plus with beautiful indoor pool and a gym."

Cons:

• "Not a ‘spa’ - please spend your money elsewhere!!"
• "The gym equipment was old and needs looking at."
• "A little noisy with children in the pool and the jacuzzi wasn't working."
• "The pool and jacuzzi has broken tiles which is not good."
• "It's a large family hotel with pretty awful spa facilities."
• "The hot tub seemed colder than the pool temperature and wasn't working."
• "The floor of the pool area was very grubby as was the communal toilet and there were stray hairs everywhere!"