Audleys Wood Hotel Reviews Summary

Category: Hotel Basingstoke

Address: Alton Road, Basingstoke, RG25 2JT, United Kingdom

Phone: +441256817555

Rating: 4.5
based on 173 reviews.

Service

Pros:

  • "The staff were exceptional and delivered outstanding customer service."
  • "Excellent customer Care."
  • "The staff could not have been nicer or more accommodating."
  • "Every single member was friendly and helpful offering their assistance at every opportunity."
  • "The staff throughout the evening, even though some being young were very professional, kind, and happy!"
  • "The staff are attentive and personable."
  • "The staff make this hotel. They genuinely care about you and your stay."

Cons:

  • "Unfortunately, we found that service is a bit slow, the food is average and the restaurant feels a bit run down."
  • "If you want to waste your hard-earned cash on getting ignored, Tutted & Huffed at on your special night out, then this is the place to go... Dreadful service, RUDE waitresses & a forced service charge!!!!!"
  • "Poor service at breakfast - had to ask three times for more coffee."
  • "Was difficult to get table waiting staff attention."
  • "Parking directions could be clearer and service can be erratic."
  • "And very poor service. No one checked if we liked the tea or if we wanted order some more, waited for 40 minutes and asked for a bill."
  • "However, coming from the north I found the bar prices expensive, and there was a lack of bar staff in the function room, which tended to cause queues."

Food

Pros:

  • "The chefs and wait staff worked incredibly hard and pulled off such an amazing meal, all with smiling faces."
  • "The food was great."
  • "The food was delicious too."
  • "The food was incredibly good."
  • "The food exquisite and the ceremony perfect."
  • "We had a three course meal in the restaurant which was fabulous."
  • "The food was lovely, our guests commented on how lovely it was, special diets were catered for, and with care."

Cons:

  • "Afternoon tea looked beautiful but sadly a lot of the sweets were lacking in flavour."
  • "Very disappointed by the whole experience, the food was nothing very special, small portion sizes and overpriced for what there was."
  • "There wasn't enough cream of jam for two people."
  • "A shame about the over cooked small portion of vegetables."
  • "Today we were given dry tasteless sandwiches which on reflection I think they were frozen leftovers before Xmas."
  • "The hotel would probably rate as 3 or 4 stars but the dinner was quite a letdown."
  • "The food was nothing to shout about and the beef medallion was very dry."

Accommodation

Pros:

  • "Our room is well appointed and even has a fridge that works."
  • "I love the rooms, the service, the restaurant."
  • "Our room was lovely with great finishing touches which made our stay special and memorable."
  • "Rooms were decorated very tastefully."
  • "The room was very plush."
  • "The majority of our wedding guests had booked rooms too and all have noted on the cleanliness and comfort of their rooms."
  • "Room was spacious and clean, attention to detail excellent."

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