Address: Alton Road, Basingstoke, RG25 2JT, United Kingdom
Phone: +441256817555
Rating: 4.5
based on 173 reviews.
Service
Pros:
"The staff were exceptional and delivered outstanding customer service."
"Excellent customer Care."
"The staff could not have been nicer or more accommodating."
"Every single member was friendly and helpful offering their assistance at every opportunity."
"The staff throughout the evening, even though some being young were very professional, kind, and happy!"
"The staff are attentive and personable."
"The staff make this hotel. They genuinely care about you and your stay."
Cons:
"Unfortunately, we found that service is a bit slow, the food is average and the restaurant feels a bit run down."
"If you want to waste your hard-earned cash on getting ignored, Tutted & Huffed at on your special night out, then this is the place to go... Dreadful service, RUDE waitresses & a forced service charge!!!!!"
"Poor service at breakfast - had to ask three times for more coffee."
"Was difficult to get table waiting staff attention."
"Parking directions could be clearer and service can be erratic."
"And very poor service. No one checked if we liked the tea or if we wanted order some more, waited for 40 minutes and asked for a bill."
"However, coming from the north I found the bar prices expensive, and there was a lack of bar staff in the function room, which tended to cause queues."
Food
Pros:
"The chefs and wait staff worked incredibly hard and pulled off such an amazing meal, all with smiling faces."
"The food was great."
"The food was delicious too."
"The food was incredibly good."
"The food exquisite and the ceremony perfect."
"We had a three course meal in the restaurant which was fabulous."
"The food was lovely, our guests commented on how lovely it was, special diets were catered for, and with care."
Cons:
"Afternoon tea looked beautiful but sadly a lot of the sweets were lacking in flavour."
"Very disappointed by the whole experience, the food was nothing very special, small portion sizes and overpriced for what there was."
"There wasn't enough cream of jam for two people."
"A shame about the over cooked small portion of vegetables."
"Today we were given dry tasteless sandwiches which on reflection I think they were frozen leftovers before Xmas."
"The hotel would probably rate as 3 or 4 stars but the dinner was quite a letdown."
"The food was nothing to shout about and the beef medallion was very dry."
Accommodation
Pros:
"Our room is well appointed and even has a fridge that works."
"I love the rooms, the service, the restaurant."
"Our room was lovely with great finishing touches which made our stay special and memorable."
"Rooms were decorated very tastefully."
"The room was very plush."
"The majority of our wedding guests had booked rooms too and all have noted on the cleanliness and comfort of their rooms."
"Room was spacious and clean, attention to detail excellent."