Buenos Aires Argentine Steakhouse - Richmond Reviews Summary

Food Quality

Pros:

• "Food was genuinely amazing and great selection of wines!"
• "The food is always so fresh and delicious, full of flavour."
• "The steak was mouth-watering and delicious."
• "The food was high quality."
• "The steak lived up to the prices set. We tried the fillet and it was excellently cooked and seasoned to perfection."
• "The food was close to excellent! Every penny is worth its value."
• "Food was absolutely fantastic and on point."

Cons:

• "The food let it down big times."
• "The food was ok - I had better steaks elsewhere before."
• "The steak was unseasoned and tasteless."
• "Both steaks had no flavour whatsoever, equivalent to a steak at a below average pub."
• "Steak is too hard and chewy, lacks flavour."
• "The chicken skewer - it was so dry and devoid of any flavour."
• "The fillet was the fattiest piece of fillet I've had anywhere."

Service

Pros:

• "Great atmosphere and excellent service."
• "Good service with very friendly staff."
• "Service was really nice & friendly."
• "The staff were great and the waitress who served us was very friendly and attentive."
• "Very friendly and welcoming staff who gave great service."
• "Service was outstanding. Really friendly, quick and efficient."
• "The staff were probably the best restaurant staff I’ve come across in Richmond in recent years."

Cons:

• "Service was very bad, staff has attitude and they are so slow."
• "Service was extremely slow even though the restaurant was not busy, we had to ask to order our drinks and food."
• "Really rude and lazy servers."
• "Again the service was slow and poor."
• "Service was very slow, they were extremely understaffed and stressed."
• "The service was on a different level I am afraid. It was very bland, order delivered and that was it."
• "The service here is the worst I’ve experienced."

Atmosphere & Decor

Pros:

• "It is a very beautiful restaurant."
• "Outside tables."
• "The restaurant is so lovely."
• "Wonderful place. Bigger that it seems from outside."
• "Loved the interior very light and stylish."
• "Beautifully decorated Argentinian steak house."
• "The ambience of the restaurant was really nice."

Cons:

• "The minute you enter, you feel that you are not welcomed."
• "very noisy in the evenings, bad soundproofing and patrons who shout."
• "So loud when full and tables close together that you need to shout, like everyone else, and becomes difficult to talk."
• "The lighting was far too bright, no candles, no music, no nothing. Felt like a burger bar."
• "The atmosphere was flat, not many smiles around."
• "Again it was very loud."
• "Not enough space to seat. Everyone were sitting very close to each other."

Value

Pros:

• "The bill was reasonable at £70."
• "It was great value and delicious."
• "Look out for lunchtime specials, tasty and good value."
• "Which is excellent value for money."
• "Good value for money."
• "The food was excellent and great value for the amount we had."
• "Kids eat free on Sundays is fantastic value."

Cons:

• "Wine list good but expensive."
• "We also paid over £36 for a bottle of malbec, only to find it was a very mild, light malbec and nothing traditional or Argentine or mendocinan about it, a poor, cheap choice considering it was a Mendoza malbec on the label."
• "£50 per head incl. starters, reasonable steak and wine."
• "But bread is extra charge at £4.25 plus 12.5% of service charge."
• "£3 for a thimble of sauce on top of £25 for steak is so daft."
• "Meal for two including starter main desert and bottle of wine is about £120 👍🏻"
• "£35 for a ribeye steak... It had too way too much fat in it and a lot of it I had to leave as it wasn’t edible."

Management & Policies

Pros:

• "They seem to be staying covid safe without making a big song and dance about it which makes the experience more pleasant than in some other places."
• "This slight blip was dealt with very smoothly by our experienced waiter."
• "We were then served with main and had 10 minutes to eat it. Then instead of coming over to admit her mistake she walked over and said 'I’ve sorted something so you can stay as long as you want'."
• "I recommend having half of the tables for reservation and half for walk-in."
• "We have been told in advance that we have to pay in cash or pay the table under one card."
• "Really appreciated the absence of muzak!"
• "Would recommended this restaurant highly, luis and staff were excellent attentive and friendly."

Cons:

• "Not for people with allergies... they told us that they could not serve them."
• "I was kicked out when admitting to a food allergy... apparently this is their policy."
• "Never again unless they have a new management and staff."
• "Terrible service quality! The staff is rude bossy and does not even care about customer satisfaction."
• "Gave constrictive feedback to the head office, no reply."
• "The shift's manager showed up and insulted us."
• "Refusing business because of 'company policy' not to take individual payments."