Costco Leicester Reviews Summary

Store Variety and Selection

Pros:

• "Costco is huge it has everything you could need or not, their fresh bakery and deli is amazing."
• "Everything you can possibly need from electronics, clothes, fresh food, baked goods, drinks the list goes on."
• "Fantastic selection, especially stuff like Vanish, Loo Rolls and Water which are great prices."
• "This costco is incredible. So much variety to choose from."
• "Love a visit to Costco, it's got a great variety of products, food - fresh or frozen."
• "Great range of products and you can save a large amount of money if you are buying in bulk."
• "Very impressed with the selection. Returns policy is second to none."

Cons:

• "Seems to cater more for the larger family or traders/caterers. Limited package options for the smaller family/singletons."
• "The only issue I have with Costco is when you are walking out of the door they check your items against whats in the trolley!"
• "One of the issues I find with Costco is that they will stop selling products that you rely on, so-called staples for daily living."
• "As a big fan of Costco, I was disappointed than several items were not available."
• "This place was abit smaller but the same layout. Didn’t have any toys tho 😟."

Membership and Pricing

Pros:

• "I have already saved what the membership cost us."
• "Being a member at Costco is worthwhile, you have much cheaper fuel and huge savings on all the products."
• "Need memberships to benefit all these & they also do a shopping scheme to get money back / extra discounts."
• "Fuel is cheaper than other’s fuel stations."
• "Costco is a great wholesaler, you need to know the rough price of things to make sure you are getting a good deal."
• "The one stop shop for pretty much everything electricals, food home wares, car accessories etc... you do have to be a member (fee required) but you can soon earn that back with the savings you make on purchases."

Cons:

• "But I don't like the way they treat customers coz 1st of all you have to be a member and pay yearly membership fees."
• "It's a total waste of money as you have to pay to get in as well as for what you are actually buying."
• "You must have a membership to buy. This means the fuel should be cheaper still, yet it's barely lower than the big supermarket forecourt prices."
• "Why do people have to be members to enter? I was contemplating becoming a member and paying the £26 fee but wanted to see what I was joining before deciding."
• "Couldn't take my two little sisters in with me to Costco as apparently can't do that on one membership and need another one?"
• "Tried to renew my membership today and take my spouse off. Was told i cannot without him."

Customer Experience

Pros:

• "Friendly staff, loads of parking."
• "Very good experience here staff are friendly and cooperative."
• "From the greeter to the tyre department, everyone is helpful and polite!"
• "Always good quality items and friendly staff at this warehouse."
• "Check out staff are always polite and helpful."
• "Can’t thank them enough for enabling me to shop feeling safe knowing my dog would be there to alert me if I was about to feel medically unwell."

Cons:

• "Super busy. Everyone cuts you up! Long queues for tills and for the hot food at the end."
• "Just waited for 26minutes to get food from the hot food area."
• "The dining tables are usually cluttered, sauce and food on the floor, etc."
• "Staff just stood around in pairs talking."
• "Very poor customer service and staff are rude."
• "Disgusting behaviour and attitude from female Indian staff working on food court talk to you like rubbish."
• "David is a dictator!! Never ever experienced such awful customer service from a Costco."

Facilities and Services

Pros:

• "Toilet 🚻 available Free parking 🅿️ Coin less shopping 🛒 trolley."
• "Fab place to shop plenty parking disabled friendly parking, wheel chairs at entrance if needed, wide easy reach shelving good selection of meat poultry fish sea food veg wine spirits beers nice friendly staff."
• "A really nice big store that was clean. Plenty of parking."
• "Love it here!!! Always have loads of parking space and good deals on items!"
• "Lots of spaces for parking also plenty of disabled parking spaces close to the warehouse."

Cons:

• "The checkers at the exit always stand underneath the hot air blowers. That's not good when you have frozen goods and they want you to open the bags. So, stand back and make them come to you."
• "However the delivery drivers were useless. They couldn't simply get a bed through the door, they gave up after a min."
• "Car parking is a nightmare-people queuing for petrol so then it has a huge knock on effect."
• "Don't visit on a Sunday! The car park was gridlocked due to hoards of idiots all queuing for cheap petrol."