Costco Haydock Reviews Summary

Customer Service

Pros:

• "The young lady and gentleman couldn't of been more helpful in trying to find it where they were."
• "The staff are courteous and helpful with their advice, explaining the procedures and the reasons for them."
• "Love this Costco. The staff cannot do not enough for you."
• "All the staff we encountered were their cheery happy selves despite working under changed circumstances."
• "Staff are helpful."
• "Appreciate the efforts by the Costco staff who are always helpful and friendly."
• "Very helpful staff. Could not find item required for a gift, but one of the staff, KEV searched the warehouse and came to checkout to inform me he had located item on vast racking system."

Cons:

• "Jobs worth on door wouldn't let me in the exit."
• "This one star review is for Trevor who completely ignored me as I was asking him a question."
• "Staff in reception has attitude, rude and shout to customers."
• "As a community district nurse my car had a quick deflating punctured tyre I was on duty and had 8 visits to do that day.. when I explained nature of my job was told I would have to wait and book it in in 5 days time 'have to wait like everybody else' I was told.... absolutely shocking this is how COSTCO treat nurses !!"
• "Joke of a place states its open at 10am, yes this is true but it doesn't state that only certain members can come in at that time."
• "Would not let myself a disabled customer with heart failure in because I wouldn't wear a mask."
• "Disgraceful service from Optician when asking for an urgent appointment due to Husband's sight loss?"

Product Quality and Selection

Pros:

• "Great place to shop... all the food is superb quality and no v.a.t. Really good quality of everything else as well... in fact they don't sell any rubbish it's all top quality brands... and plenty of it..!"
• "Fantastic products at great prices."
• "The place to go if you want quality products at exceptional cheaper prices."
• "I've always found them to sell quality products at fair prices."
• "You name it they have it, with good savings to be made on quality products."
• "Love Costco. Their chickens are to die for. In fact all their food is top quality."
• "A fantastic selection of items from televisions to tea bags, alcohol to nappies and fresh meat to amazing birthday cakes made to order."

Cons:

• "The staff it's all wonderful but along the years Costco it's stopping selling what they was selling before many products they don't do I might find somewhere to go in the future."
• "Most prices shown are exclusive of tax so not always the cheapest."
• "Stock is constantly changing. They might have an item one week but not the next."
• "Far more expensive than I remember it - a fiver for a melon?? Many examples seen today of surprisingly high prices."
• "Prices are not cheap, but still competitive with energy price increase affects."
• "The tyre section is a total mess ordered and paid on line for tyres told be 3/4 days 7 days later still waiting."
• "It's easy to find the same products online, often much cheaper."

Accessibility and Convenience

Pros:

• "The place is obviously very well stocked, the shop isn't crammed, and has plenty of room for trollies to pass each other."
• "Disabled access and wheelchairs available for patrons to use while shopping."
• "Great now since you can fill your car up as well."
• "Free parking with large spaces and spaces between each other."
• "Costco is the only place I've seen in the UK that provides normal width parking bays."
• "Parking bays are wide to allow for loading."
• "They have a good selection of everything."

Cons:

• "November 2020: I gave my 63 year old mother a lift to Costco Haydock knowing that there was a high chance of a long queue but what I wasn't expecting was the lack of social distancing and lack of masks in the queue."
• "Long wait at the tills to pay for my goods, the shop was very busy and each till had long lines of people."
• "Went on a Sunday afternoon, but the place was rammed, not even a shopping trolley left!"
• "Long queue of cars for patrol station makes even worse for ppl not queuing for patrol pump."
• "The 25 minute queue at the food bar is horrendous and unacceptable to members."
• "Waited half an hour in the queue for the pizza takeaway to be told 10 minutes before the shop closes that there's no more takeaway!"
• "Bit disappointed this time as the cafe is shut, I think for refurbishment."

Value for Money

Pros:

• "Cafe is good and cheap option for a quick bite afterwards."
• "Cafe is very inexpensive."
• "Pizza’s a bit greasy but I’m not turning down those prices."
• "Very good value meals and drinks at the cafe."
• "Once you have this you will well and truly get your money back on your investment."
• "You can get one of the best hotdog and drinks for £1.50 you will ever buy."
• "The prices can often be cheaper than supermarket prices."

Cons:

• "The only negative is the queue time at the cafe/takeaway, which if visiting at lunchtime can be up to an hour wait."
• "Costco want £14 extra for each member of staff even though they are shopping for my business - what a rip off."
• "I would expect little bit lower prices if people need to have a paid membership."
• "The prices of some products are similar prices to normal stores, when you factor in the membership costs and Costco prices, unless you buy items regular from here then you are paying more for your items than buying from a shop or supermarket."
• "Considering that you pay a membership fee of between £30 and £60 per year the prices are in the main not significantly cheaper than those available in supermarkets."
• "Memberships are given out now to anybody when before it was trade only."
• "This place has gone so far downhill I will not renew my membership."

Health and Safety

Pros:

• "They have strict Corona virus procedures, masks must be used at all times."
• "Loved the way they are taking the virus seriously."
• "Please be mindful and respectful of such circumstances. Some people are less able to wear face coverings, and the reasons for this may not be visible to others."

Cons:

• "Stop breaking the Equality Act for people with invisible disabilities disallowing them entry without a mask/shield when they are completely exempt from wearing a mask."
• "Costco will not let you in without a face covering of any kind."
• "Unfair, unnecessary policy put in place for those who cannot enter the store."
• "Would not let myself a disabled customer with heart failure in because I wouldn't wear a mask."