Address: Capital Retail Park, Leckwith Rd, Cardiff CF11 8EG, United Kingdom
Phone: +442920787520
Rating: 4.6
based on 156 reviews.
Product Range and Quality
Pros:
"The food range is amazing and extremely tasty and cheap."
"The fresh food is excellent. The variety of product and quality is second to none."
"Their own brand kitchen paper is exceptionally good value."
"Meat is good quality and stays good even after being put in the freezer at home."
"The fresh produce. Breads cakes fruit veg meats .are outstandingly good quality."
"We like the range and the quality, plus the seasonal changeovers are slick and timely."
"Costco is always great bought lots of meat, chicken etc, they always have the best quality."
Cons:
"However, I was really sad to see bags and bags of over ripped avocados, and no toilet rolls again!!"
"Bought some stock flowers yesterday 2nd June today is 3rd June and they look awful."
"The bakery makes some very large and very mediocre cakes, great to look at and well priced but lacking in texture and quality."
"The Kirkland Colombian coffee that we have brewed for so many years is absolutely of poorest quality with neither taste nor smell of coffee."
"Yesterday (29th) I bought a pack of fresh cut pineapple. Today I opened the pack and the pieces are fizzy (fermenting)."
"We bought frozen tilapia the other day. Did not realise that each fillet was in a separate Plastic packet not recyclable."
Customer Service
Pros:
"A huge thank you to Kate in the bakery department."
"There's a nice young man, Morgan that was really helpful."
"The gentleman who served me on cashier 6 was very pleasant and helpful."
"Great customer service in all the different stores."
"Always a positive experience, every time I visit the store in Cardiff."
"Staff very cheerful and helpful."
"The staff are friendly and helpful."
Cons:
"Cancelled my membership, willing to pay slightly more pence for better customer service."
"Worst experience i have had from a cashier."
"Terrible customer service."
"Place is good but the staff are extremely rude."
"The staff here are uneducated baboons with no help and little knowledge of what’s being sold in store save your membership and get yourself to anyone of the trade warehouses if you what to save on bulk items."
"I was greeted by a very unhelpful and unfriendly staff member with a terrible attitude named Adele."
"The management don’t even know how to respond to a complaint."
Store Experience
Pros:
"The whole place is very clean with strict COVID CONTROLS."
"It is definitely worth being a member so you can benefit from additional discounts."
"The store was clean and well maintained."
"Costco is Disney world for adults."
"Based in a popular retail park just across from the Cardiff city football stadium, with a huge free parking lot next to it."
"For someone who really doesn't like shopping anymore, I enjoyed my shopping experience."
"The warehouse is well organised, well maintained, products are frequently available."
Cons:
"It is just so busy and parking is ridiculous."
"Shopping trolleys left all over the car park! It won’t be long until one damages a car."
"It was a dreadful experience and I would expect most people who visit could potentially be in there for a few hours."
"Last several visits to the cafe have found the dining area dirty and unhygienic."
"Cafe is going downhill- no ice on both machines and warm drinks - no hot dogs but Cumberland sausages instead (for months)- no mustard on self serve and not offered you have to go back."
"Today I received a £90 fine for exceeding maximum stay."
"Customer service is the worst you can have; especially when you try to return something... They do not want to hear about it."
Value and Pricing
Pros:
"The best that i liked there is the groceries that you can buy in big amount like for a litre of oil you purchase from normal shop may cost you 2-3 pounds but here you can get a 5 litre jar with just the price of 5-6 pound which really makes a vast difference."
"The cafe is outstanding value and obviously an incredible benefit to the members."
"The food court is very good value though, £1.50 for a large well filled jacket potato is cheaper."
"The cafe is really good value."
"Cafe is good pizza is about £7 for a whole one really nice you can take it away."
"The food options are sold at a reasonable price. The pizzas were massive for what they cost."
"Great place to bulk buy items, some stuff are cheaper elsewhere in the large supermarkets than here mind."
Cons:
"It's easy to get carried away with all the offers and bulk buy and end up paying more than you would in your normal supermarket."
"Not as cheap as one might like in the main, but great for buying in bulk."
"Personally I don't think Costco is cheaper than other shops and can be more expensive when you factor in membership fees."
"sometimes even a bit more expensive as costco don't do sales."
"You need a membership renewable annual."
"If you don't have money to buy a monthly membership you are not allowed to shop in the store."
"great stuff but watch your parking go over 2 hours you will get ripped off by pcn."