Costco Liverpool Reviews Summary

Price and Value

Pros:

• "The prices were great, the selection was good, and the staff was friendly."
• "Fuel here is ALWAYS significantly cheaper than local fuel stations (even supermarkets)."
• "Worth the price of membership card each year just for the cheap fuel!"
• "A good wholesaler with loads of choice and competitive prices, has something for everyone and the petrol is a lot cheaper than the all leading petrol stations and supermarkets."
• "Cheaper than regular supermarkets for some stuff."
• "Petrol and diesel prices are always cheaper here which is such a relief and definitely makes it worthwhile paying out for membership as you get the money back with what you save at the pump."
• "Great place for bulk buying and quality food."

Cons:

• "Quite a bit on the grocery side can be found cheaper in supermarkets."
• "Meat is gorgeous, and reflected in the price."
• "Customer membership warehouse with great food especially but the bbq ribs are now too expensive!"
• "You need to no your prices for Costco, sometimes cheaper in local shops."
• "Oh and Henry the hoover can be found cheaper at most retailers."
• "Better shopping at corner shop and high street shopping (home bargain, Iceland, Asda e.t.c) rather than Costco, the price they displayed on shelves will be totally different when you want to check out for the items you buy."
• "Some items are not consistently stocked."

Customer Service

Pros:

• "Without doubt the best store around... Attention to the customer is second to none."
• "The staff were all so lovely, they went above and beyond and I didn't ask or expect any of it."
• "The staff was friendly and welcoming, as always."
• "Staff always really nice and very helpful and very down to earth."
• "Staff extremely helpful as usual. Cannot fault the staff at all, always helpful no matter which department they are from."
• "Amazing staff here - it's very busy but helpful, friendly staff mean this hectic experience is made much easier!"
• "Love Costco and there staff are friendly and quick they make sure your ok as they walk around the only criticism is that they don't do scooted hire for disabled that's most annoying but other than that everything is good."

Cons:

• "Horrible service!!!"
• "Very rude customer service over the phone, tried to explain to her the parking charge I got through civil enforcement ltd but instead of listening to me she was arguing."
• "Went there a few times... had a couple of bad experiences with rude and mannerless staff."
• "Me and me dad absolutely did not like how she spoke to us in an unmannered way and told us that she will go and help others while we decide our mind!!"
• "Worst customer service I have ever experienced. Ordered a fire pit online and received the item damaged."
• "Rude, racist and discriminating staff members."
• "When trying to return a faulty TV... I was dealt with by Joe who had poor customer service skills and was quite aggressive and argumentative."

Shopping Experience

Pros:

• "Didn't need to queue. Managed to get everything I wanted."
• "Shopping experience is great here they feature all kinds of products and most likely have what you need."
• "The food in the food court is cheap and cheerful. The pizzas are absolutely huge too."
• "They also have a men's and women's washroom, very clean."
• "Costco is a very large retail supermarket. The stuff on sale is always of good quality."
• "A great store with everything from fresh fruit and veg to flat screen TVs to garden sheds."
• "Always a well organised visit, staff are superb nothing is too much trouble for them...prices are superb."

Cons:

• "Not really the place to go if you're after something specific."
• "The prices aren't bad but, my word the place was ram packed! You could hardly move and the length of the queue for the the tills where huge."
• "Awful experience. My partner suffers with mental health and was bullied by 3 staff members and an assistant manager due to her not being able to wear a face covering."
• "Wouldn't like to shop here during busy times."
• "It was just bloody chocker."
• "Extremely busy when we went on Saturday but still managed to find a parking space."
• "Car parking is a nightmare, long queues for everything & terrible customer service. But the one here at Liverpool Waterloo Road doesn't have any of those problems."

Membership and Policies

Pros:

• "As non-commercial members, the big question about Costco is whether the price of membership + buying 'bulk' there really saves money in the end."
• "The quality of the goods is excellent, with no quibble problems on returns."
• "Their returns policy is incredible... never an argument."
• "Membership Benefits: While Costco does require a membership for entry, the benefits far outweigh the cost."
• "Members only warehouse with a very large range of goods, and well worth the annual subscription cost."
• "Worth the membership if like me you do not have time to buy things every week."
• "Would highly recommend, great products if you like to stock up and buy in bulk, some great offers and samples as you shop around the warehouse."