Nando's Ilford Reviews Summary

Food Quality

Pros:

• "The Chicken is always succulent and the nandos sauce in store will forever be my fave!"
• "Chicken has been very good and on point with the quality of portion and size."
• "This is one of the best nandos around London they do the best peri peri wings."
• "The flame-grilled PERi-PERi chicken, central to the platter, was exceptionally well-cooked, offering a rich and savoury taste."
• "The chicken wings was cooked to perfection, with a nice exterior and juicy interior that melted in my mouth."
• "Food was amazing, really hit the spot."
• "The food was freshly cooked and delicious what me and my boyfriend ordered is exactly what we received."

Cons:

• "Extremely poor quality food! I was super disappointed with the service."
• "One of the half chicken I was given was quite dry and the centre of the meat, skin was perfect otherwise."
• "When they served our food the chicken in my plate was cold."
• "Food was not cooked properly + chicken was tasteless."
• "The grilled chicken was not too flavoursome and perhaps a little on the overcooked side."
• "First time the chicken was very over cooked and dry."
• "Disappointed with the food. Sweet potato mash was watery and chicken was dry and the food was overall cold."

Service

Pros:

• "The service was commendable, marked by attentive and friendly staff, ensuring a smooth and enjoyable dining experience."
• "The staff were also extremely friendly and welcoming."
• "When I return to London would definitely eat there again. The food was delivered to my table within such a short amount of time with such flavour and no inconvenience with the order or staff!"
• "Staff were very helpful, even to accommodate a table change."
• "Staff extremely polite and helpful."
• "The staff were really attentive, especially Misbah."
• "Staff was extremely courteous and checking on us every now and then to ensure we were happy with everything."

Cons:

• "Apart from the food coming quickly (it wasn't v busy) and the food that's real nice, the service was v poor."
• "Service was slow and some of the food was cold."
• "Eventually I ordered - and then they forgot to cook my food."
• "Somehow even though the place was quiet empty, the staff was busy on their own."
• "Another girl working there came to me shouting that the girl from the till told me I had to wait 20 minutes with very bad attitude and shouting."
• "Customer service was appalling, we was made to wait 5 minutes when there was tables ready."
• "Staff need to learn basic customer service. Overall place just seemed very disorganised."

Cleanliness

Pros:

• "The restaurant was clean and tidy."
• "The store seemed clean and the toilets were nice."
• "Clean, comfortable seating, tables and lovely decor and ambience as well."

Cons:

• "Filthy, the seats were filthy so you didn't have where to seat, the tables were filthy so you wasn't able to put your hands anywhere."
• "Was really busy...the table we got had so much mess underneath."
• "The table we were seated at was dirty."

Ambience

Pros:

• "It is always a satisfactory experience at Nando’s Ilford and I highly recommend you going here food comes quick in about 5 minutes and the food is always fresh."
• "Love nandos and cannot resist any time to go there.. my favourite is the Portobollo Mushroom and halloumi cheese in pitta bread with peri salted chips."
• "The ambience of the restaurant contributed to the pleasant experience, with its vibrant yet relaxed setting."

Cons:

• "The flies were really annoying when you're trying to eat with family and the management should do something about it."
• "There were tiny flies over our table."
• "The restraunt itself is also quite small and the chairs are packed quite close together."