Ragdale Hall Spa Reviews Summary

Value

Pros:

• "We were on a 3 day Blissful spring break and at £180 per night, we thought it represented excellent value."
• "For just shy of £100 each we weren't sure what we would be getting, but after hearing good reviews we wanted to give it a try!"
• "Certainly not a cheap spa but well worth it."
• "Expensive but worth every penny."
• "The food is average, definitely not what you would expect for £544 for one night!"
• "The price this time came to over £1000 and the overall experience was inferior so it has become very expensive for less benefit."
• "It was very expensive compared to other spa's I've been to."

Cons:

• "Left there feeling depressed and a grand out of pocket. 30 years service. Thanks."
• "Disappointed that treated daughter and boyfriend, and visit not brilliant for over £1100."
• "Food and drink is expensive even with the discount."
• "We wouldn’t return."
• "All in all I wouldn’t recommend this place for the price you pay."
• "It’s not better or worse than any other good spa that’s half the price."
• "All in all though, it was a poor experience, particularly considering the cost of the day."

Facilities

Pros:

• "From the outdoor lazy river, indoor pools, candle lit cave, experience rooms and the absolutely phenomenal rooftop pool, there’s more than enough spaces to wind down."
• "The thermal spas, bubble shower, thunder shower and infinity pool were lovely."
• "The thermal spa and rooftop infinity pools are amazing."
• "Stunning and innovative facilities."
• "The infinity pool on the roof is wonderful."
• "The thermal spa experience was fantastic, so many rooms to choose from."
• "The facilities have been meticulously thought out with something for everyone."

Cons:

• "The spa side feels like centreparcs and not intimate."
• "Only one really hot steam room."
• "The indoor outdoor pool was out of order so disappointing as we were not informed."
• "One hot treatment steam room which everyone went to in order to keep warm, pools cold even the rooftop one it really spoilt the occasion."
• "However I did note on this visit some minor maintenance issues ie chipped and loose tiles in the steam/sauna area."
• "The thermal spa area is ok, but the selection of rooms is nothing on the Aqua Sana at Centerparcs."
• "On this visit, the spa rooms were incredibly cold and multiple rooms were closed."

Customer Service

Pros:

• "Highly recommend this spa. We had a wonderful experience."
• "Staff are all super polite and I've always had amazing massages."
• "All staff are very friendly, cheerful and nothing is too much for them."
• "Inside, the staff couldn't have been more helpful."
• "The staff we did speak to were incredibly friendly."
• "Excellent service by all staff."
• "The members of staff could not be any more helpful or friendly."

Cons:

• "The staff are very rigid and there is absolutely no flexibility in an effort to help."
• "The staff have little to no customer service skills."
• "Customer service is awful."
• "Staff at lunch were generally unattentive, and seemed to lack knowledge of the vegan options, also making lots of noise when clearing/setting tables."
• "Disappointing customer service (reservations line)."
• "The treatments didn’t take into account preferences, despite being asked for them."
• "Quite literally the worst customer service I have experienced in my life."

Food Quality

Pros:

• "The food is high quality, healthy portions, in a beautiful dining room."
• "Lunch was delicious."
• "Food fantastic!"
• "The food was superb and there was plenty of fab goodies to buy in the on site shops."
• "The food is delicious and plentiful."
• "Treatments were relaxing and food to a high standard."
• "The food is delicious!"

Cons:

• "The chocolate mousse was very lackluster in flavour as was the banoffee style mousse which was far too creamy with not enough banana."
• "The food wasn't all that great as we had a 2 course meal."
• "The lunch was not good! So salty!"
• "Lunch was dire a panini with oily cold potato wedges on the side…very strange."
• "The food was not as nice as usual, and there wasn't a lot of choice for vegans/vegetarians."
• "Food bland and very much a party platter from Iceland style setup."
• "The food isn't what I'd expect for the amount I paid."