Mebu Hair and Beauty Reviews Summary

Customer Service

Pros:

• "Mebu and her team are amazing! They are amazing professionals that take amazing care of their customers!"
• "I felt super welcomed and I was asked for my opinion every step of the way!"
• "Everyone at Mebu’s salon was so helpful and kind."
• "Such an accommodating and caring lady! I would highly recommend her services."
• "The customer service is 10/10 and honestly would recommend this place to anyone!"
• "Mebu and her team provided exceptional service! It was my first time at Mebu’s salon and I immediately felt comfortable upon arrival."

Cons:

• "Lovely team, but I spent over eight hours in that shop from 9 am to 11 pm just to do a colour and weave."
• "I spent most of my time sitting in the chair waiting, watching people who came after me leave before me… This made me very upset and ruined a lot of my plans for the day."
• "I don’t like to leave bad reviews but I thought as a fellow business owner Mebu needs to hear this. I have tried to schedule an appointment for the last few weeks. I have literally had to chase every other day to get a reply."
• "She spends more time giving better service to her Ethiopian /Eritrean clients, and neglects others. It's almost like a club!"
• "I have called several times to get an appointment but no one answers the call, which’s ridiculous."

Hair Treatment and Styling Quality

Pros:

• "Got me super blonde without damaging my curls."
• "Mebu made it wonderful 🩷"
• "She did great washing, adding treatment, getting rid of the fine strands and styling- my hair feels so moisturised and lush."
• "In love with my first professional hair colouring!"
• "My stylist delivered a fantastic haircut and style."
• "The salon itself is clean and stylish, creating a relaxing atmosphere."
• "I had a treatment and a silk press and the results were truly amazing."

Cons:

• "The hair I was given was basic and shaded a lot, this could have been due to the bleach I don’t know, but it wasn’t worth the price."
• "She is so nice but have to be honest and say the colouring really ruined my hair."
• "I noticed a patch test wasn’t done so the chemicals could have been too harsh on my hair!"
• "As soon as I stepped outside my hair ruined, style didn’t last at all."
• "She only knows how to press hair that is light or mixed hair. Afro kinky hair don't use this salon."

Value for Money

Pros:

• "Prices are 100% worth it!"
• "They pay close attention to detail, listen carefully to what you want and make sure you leave 100% satisfied."
• "Worth every penny. I’m Eritrean and it really reminded of the salons in Eritrea."
• "I got a silk press and balayage which turned out perfectly! Mebu and her team are very patient ensuring that the health of your hair is their main priority !"

Cons:

• "Service rates are very expensive."
• "She never advertised her prices on her website so I had no idea whether these were her genuine prices or she was just playing me…."
• "Furthermore she charged me £300 for a silk press with added tracks… The added extension didn’t even match my hair texture."
• "When it came to paying, Mebu calculated everything as £120. I’m not sure why it was this expensive when I was originally quoted £60 then £100."
• "She charges a lot for the bad service. Bad location, bad installation and dirty as well."