Address: 22 Westow Hill, London, SE19 1RX, United Kingdom
Phone: +442034745006
Rating: 4.2
based on 110 reviews.
Customer Service
Pros:
"Amazing customer service in general from all of the staff."
"Had a great experience at Rush in Crystal Palace. Patience was very professional and kind."
"Had a lovely welcome from Sabrina on the phone and in person. The staff were really accommodating to my needs."
"I was skeptical about bringing my 7 year old daughter at first, as she has very thick Afro hair; However, Nevilla was amazing!"
"Really friendly staff and excellent customer service. I went back to get a cut sorted out - and Stef could not have been nicer."
Cons:
"Staff were polite and I was happy with my hair, until I ran my hands through it on my way home - it began to break off."
"The service was really rushed and I felt that the staff were angry with me the entire time."
"The stylist was running late, when she sat me in the chair there was hair everywhere to which she pushed it to one side with her foot."
"I arrived early but my stylist overran by 15 minutes from her previous client. When she came to see me, she didn't apologise for the delay."
"Awful customer service, which I later complained about. My stylist made me felt extremely uncomfortable."
Stylist Expertise and Experience
Pros:
"Eljona was amazing. I had highlights and a cut and she was meticulous with each foil and snip."
"Abbie did my colour and initial cut and although she thought I was crazy for cutting it she guided me through what she was going to do."
"Love it! Bharisha was so patient listening to what I wanted for my new hair colour and haircut."
"Couldn't recommend Eljona enough! This is the second time I’ve done my hair with her, and it looks stunning!"
"Abbie is just brilliant! She has totally transformed my hair."
Cons:
"The woman that cut my hair put horrible uneven layers in my hair. I asked to have thin wispy bangs and showed her a picture and she cut my bangs 2-3 inches far back on my head."
"I wasn’t happy with the results of my haircut, it was rushed and not very well done."
"I had a dreadful hair cut here. The worst I have ever had."
"This is my hair extensions done by Arviola. Horrible experience!!! She stuck the hair extensions on my scalp causing me a lot of pain."
"Been twice: Once for a stye change - got a trim. Then had a consultation, where I showed photos of the (drastic) cut I wanted with the Style Director (?) It is truly shocking and nothing like the photos we'd looked at."
Salon Atmosphere and Environment
Pros:
"Very pleased with my new hair do - booked in for a full head of highlights, having not dyed my hair for a couple of years."
"Had a lovely hair cut with stylist Ellie today, recommended good products to take home."
"As soon as I walked in I was made to feel really welcome and at ease."
"Friendly staff, nicely laid out salon and very happy with my cut from James."
"Excellent service from friendly helpful staff James cut my hair exquistely very happy bunny."
Cons:
"The service is so bad. They gave me an apron and nobody tightened it. So I asked them to give me a clips so that I don’t get hairs all over me."
"Really average experience. The stylist was nice but the lady who washed my hair wasn’t wearing her mask properly, splashed me in the eye."
"The overall experience was not great and I didn't even liked my hair when I left the salon."
"Waited for hours, then got passed from stylist to stylist.. had to go back as colour wasn't what I had requested."
"The salon looked a mess and tired. The whole cut & dry experience lasted 30 mins and cost £65."