Kwik Fit - Hounslow Reviews Summary

Customer Service

Pros:

• "Thank you to Lawrence for helping me and having such good customer service."
• "Manager Bradley Costello and his staff at all times extremely polite and helpful."
• "Excellent customer service."
• "Fantastic customer service. Very helpful, good and honest advice. Highly recommend!"
• "Always an amazing experience at this Kwikfit location."
• "Customer service is excellent."
• "The employees at Kwik Fit Garage were not only efficient, but they took the time to listen to my concerns."

Cons:

• "Took my car for MOT, they left muddy marks all over the steering wheel, all the buttons and door handles."
• "I don't like to write bad reviews. I prefer to stay silent rather than broadcast. But Kwikfit Hounslow needs to be called out for their poor customer service and overall service in general."
• "Very bad service experienced today and the staff was very rude."
• "Not sure if Hounslow is a scam but they failed everyone on their mot LOL"
• "Very awful experience of service. The current manager is rude and uses foul language."
• "Manager is very very rude. I burst the tire of my car. I went there and she was rude and not at all helpful."
• "The receptionist at the time on 11am - 13th September had a very bad attitude."

Booking and Pricing

Pros:

• "Just did my exhaust there. Got 15% off the quote."
• "I can't really complain about anything. I've booked online, it was easy and cheap."
• "A very pleasant experience. MOT and AC recharge booked in online, all happened on schedule and with minimum fuss."
• "This was a really good experience. Mary was very helpful and informative throughout, and I had a nice surprise when my brake repairs came in at less than the quoted price."
• "MOT booking online was so easy."
• "All parts were replaced free of charge, including brake fluid and the braking system came at a very reasonable price."
• "I had 4 tyres fitted, front brakes pads and disks fitted and wheel alignment. Very happy with the work, how long it took and the customer service from the friendly staff, even got a nice discount from the manager as I was having a lot done."

Cons:

• "Tyre changes were alright. Straight forward. But wheel alignment is a rip off. I was charged £70 for just front tyres alignment."
• "Absolut bunch of amateurs. Will never go back. Paid £200 for wheel alignment and after them 'fixing it', the car still pulls to the left."
• "Couldn't do Wheels alignment or was incompetent to do so. Been charged for the rear and got a silly excuse about the front alignment to postpone."
• "However, I was charged unexpected £22.50 for re-test as I was not charged for the retesting on my previous MOT in 2021."
• "A year ago had a tyre replaced at this Kwik fit at a cost of £80, this time for some reason I've been quoted £200."
• "I was told that apparently the tires I have ordered are not in stock and they are on the way, but they are not able to tell me when exactly they’ll arrive."
• "I was quoted a price for 2 tyre change. Very late I the day was told that is price for one tyre."

Staff and Management

Pros:

• "Bradley took the car in without any prior appointment, fixed the puncture, saving me £164 for a new tyre, and didn’t even charge me for the repair!!!"
• "I am impressed with KWIK FIT recognising the skills of and employing an Asian woman as a leader in a very male-dominated sector, breaking the glass ceiling."
• "Store manager Bradley is an amazing person and a great captain to his ship."
• "Felt like a family run business the care they took and the quality of service!"
• "Mary, the centre manager, was knowledgeable, diligent, and super professional."
• "Mary Janjua (branch manager) is very professional, efficient and helpful."
• "New managment with Centre Manager Bradley is 360 degrees Change to excellent friendly and helpful service."

Cons:

• "The team at kwik fit were efficient in getting my MOT done, but I was disappointed in the fact that they went ahead and fixed a light in my headlights as my MOT had failed without consulting me."
• "Not a great experience. Left car in for MOT on Saturday for an MOT. I was told that the vehicle had failed the MOT test and needed someone to look into it and the earliest this could happen was the following day (Sunday)."
• "Shame that unprofessionals are working under a big name."
• "Avoid if u can Mary the manager of this branch will make promises on your car she can't keep which caused me so much inconvenience and extra money."
• "The Hounslow manager does not know how to speak to people, this will cause you to lose customers."
• "Complete scammers. Don’t go anywhere near this garage."
• "Worst place to go ever. There seems to be no difference between a local garage and kwikfit."

Emergency and Urgent Services

Pros:

• "I drove to Kwik Fit Hounslow and was completely saved by the staff, they were so lovely and did everything they could to help me."
• "Got stranded and turned away from Halfords, saw Kwik Fit as we left close to closing time. The team were so great, really helped us out in sorting out the coolant in the car."
• "The team at Kwik Fit Hounslow could not have been more helpful, particularly Az- he managed to get us back on the road and they did not even charge us."
• "Super speedy service managed to sort out my car in less than an hour!"
• "Even though I had no appointment, my car was in the repair bay and on the ramp within 10 min."
• "Absolutely brilliant as the vehicle was under the Motability scheme they arranged a same day appointment."
• "Mary was incredibly helpful and assessed my car for me, providing a short-term fix at no cost to enable me to drive home."

Cons:

• "WILL ADVISE NOT TO GO HERE..!!!! Dishonest branch, went there and was going to be hustled into changing 3 tyres as they had no customers."
• "They failed my MOT (which was fine) but the reason given didn’t make sense and was changed between phone calls and coming in."
• "Avoid! Avoid! Avoid! My partner Booked our car in for a MOT... It failed the MOT which is fine since it is an older car but I was told the necessary work would be done in 24 hours... After waiting it was finally ready to be collected on the Wednesday, so this is a full week without our car and a £375 bill."
• "Then I get told they can't fix the tyre and I need 2 extra new tyres."
• "I attended for MOT on the 08/04/23. The car failed. One of the reasons - 'Emissions unable to be completed'. So, I am completely sure the garage lied in order to sell extra etc."
• "Lazy, unhelpful staff. Took my car for a tyre repair, I was told to wait for 30 minutes, leave my car and come back in 4-5 hours."
• "Waiting 40 minutes to be seen even though I had an appointment, the men could not find the nut for my wheel."