"The were very friendly and helpful, especially the MOT tester."
"Mo offered me the best tyres tailored for my situation, and without pushing further - made sure I was entirely comfortable and knew what I had wanted."
"Moh the manager/Supervisor at bethnal green branch, went the extra mile to fix my breaks considering it was on a sunday."
"The customer service manager (Ozzie), whom again was helpful and offered me to go to the branch and get my refund or contact him when I book my next Car service."
"The staff (special recognition for Louis at the Bethnal Green shop) who took my calls to arrange it all were so helpful and nice - it made a world of difference."
"Centre manager Moh was very helpful when I took my car in."
"The local Bethnal Green team were so helpful from our very first call and it was that first interaction that made us use Kwikfit."
Cons:
"Arrived 12 min late and got send away."
"Poor customer service. The guy at the counter (possibly centre manager) was rude and unhelpful."
"They have the worst customer service. There's no eye contain, when you get their attention."
"The guy on reception seems not interesting on work at all."
"Out of all Kwik fit stores, this one seems interesting. Staff are just miserable and they seem to just hate taking to you."
"They are rude! Really bad! zero stars!"
"Poor customer service, rude staff and poor knowledge."
Service Efficiency
Pros:
"Was advised that it would take around 45 minutes, and it did."
"Booked in for a new battery 9am for same day lunchtime appointment. Got seen straight away when I turned up slightly early."
"Good experience here today. I called in the morning and spoke with Mohammed who was friendly and booked me in for a lunchtime appointment for a replacement tyre."
"Car was seen on time."
"Walked in without an appointment and was promptly seen."
"Within about 45 minutes, my car was ready, well done excellent service."
"Came for an MOT, super friendly staff that fixed all issues quickly, very impressed with what could have been an expensive trip for diagnostics, fixed the issues in an hour without costing me the world. Would definitely come back again!"
Cons:
"I took a company car for service at the time they told me to at 10am, there was not many cars at that time either, by 5 pm my car was not ready."
"I will never book Bethnal Green Branch again as I have had better service by the roadside in Africa."
"THe service here is soooo slow at snails pace."
"After waiting more than an hour although i booked an appointment at 2.30, i got seen at 4.00pm finally for the air con recharge."
"Waited over an hour for wheel alignment. After waiting that long I just left."
"I had to wait one hour forty minute for a puncture repair and there were others who came after me got their vehicle seen first."
"Waited two hours to have two tyres fitted. At the most it should take 30 minutes!"
Price and Value
Pros:
"I was only charged for the battery itself when I had to pay."
"I had booked online and the price was extremely competitive."
"Good prices on tyres if purchased online."
"It was middle of the road in terms of price (which I expected and was happy with) but a whole lot cheaper than a main dealer."
"I needed to get oil changed and filters replaced. They accommodated me in very quickly and the cost was very competitive compared to other places I had inquired."
"I’ve change 4 tyres and one time MOT am very happy with the service."
"Great service from the lads here, Really competent bunch."
Cons:
"A bit of a downside is the price for wheels alignment which was about £60 when other garages does it for half of that."
"Very pore service, have to spend over £300 there, and they did not pass the MOT."
"Also, had to replace my tires, but the price offered was £70 more than what Kwikfit was offering online, so had to come in next day to get the tires ordered online fitted."
"Paid without checking the price in the website, and they scammed me for more than £30."
"The same tyres they asked for £165 and I got it somewhere else for £90."
"Today I'm getting a puncture fixed on a flat 500 and they are charging 25 pounds to repair a puncture it's robbery."
"they tried to convince me to replace my new tyre that had a professional AA on road puncture tyre repair. I went to another Kwit Fit who fixed the temporary repair for £30 instead of Kwik Fit Bethnal Green trying to sell me a £400 tyre."