Kwik Fit Plus - Basildon Reviews Summary

Customer Service

Pros:

• "The Manager was friendly and welcoming."
• "He was very accommodating helpful and friendly."
• "Nick went above and beyond to help with any queries I had."
• "Thanks to the staff for being helpful and honest 😊"
• "Joe is awesome and worth for his position within the business…"
• "Fantastic experience from start to finish. Politely welcomed into the branch by Joe the manager."
• "I was very happy with the service I got from the lady who was at the desk."
• "Let me take this opportunity to thank Jo and Nick for their tremendous service and care."

Cons:

• "However, the mechanic dealing with my vehicle seemed more interested in talking to colleagues than dealing with my vehicle."
• "Having arrived home I noticed they had fitted the incorrect model of tyres and the incorrect width of tyres."
• "Wouldn’t go to there’s cowboys."
• "I received an txt message from motability saying I’m due for an mot I’ve called and booked when I went there as there’s been rd works and traffic I was 10mins late they refused me."
• "Good deal online for tyres and free fast track fitting was let down by waiting an hour and a half to get them fitted."
• "Honestly they they useless bullies, they seem not to have a clue about cars only tyres and when you ask them a question they try and intimidate you."
• "Incredibly rude man on the reception, didn't tell me why my car has failed MOT and allowed me to leave even tough my car was illegal to drive."
• "The worst experience ever,I was lied on money when I bought four tires when they were at a discount(15%) on their site on Jubilee Bank Holiday...customer service- Indifferent and incapable,in one word...Crooks🤬🤬🤬"

Quality of Work

Pros:

• "When I collected the car, the problem had been sorted and I wasn’t charged any extra, as apparently it was an easy fix."
• "We were able to get the tyre changed within the hour."
• "Worked fast and didn't have me waiting long for works to be complete."
• "Excellent customer service. Staff provided plenty of info and also extra advice about a potential issue that needs checking on my mini cooper."
• "The customer service from the gentleman at reception (Joe) was above and beyond anything I’ve ever encountered before."
• "Joe managed to fix my tires and back spring within 1hour and 30 minutes."
• "Joe & his team Very polite & extremely helpful great service, made my day in helping me out."
• "Fantastic service from Joe & the team @ Kwik Fit Basildon. Arranged for a battery check at really short notice and supplied and fitted a replacement in the same afternoon."

Cons:

• "Last thing, customer toilet (unisex and disabled combined) was filthy."
• "Quoted £243 plus the cost of spark plugs...when told the bill came to £496, I was not happy."
• "No proper advisory given...I found the wind screen wipers is gone...my dash board saying coolant needs top up."
• "Certain things that I could see wasn't carried out fuel filter not comming under full service neither the pollen filter which is outrageous."
• "Would never ever go back. In a desperate way as my tire came off whilst driving and they tell me it’s a 7 hour wait then tell me to leave the car park."
• "First bring back my car was missing tyre valve cap. Plus i have wheel protection was damaged."
• "When I drop off a lease car for an MOT and tell them a tyre needs changing I don't understand why you would fail it before changing the tyre."
• "I went to this service for balancing the wheels, they told me that the arms had to be changed, they changed them for me, I paid £ 530 which after about a month I had to change them again because they put the cheapest arms (no name)."