Address: 31-55 Stamford Rd, Kettering, NN16 8XY, United Kingdom
Phone: +441536481004
Rating: 4.3
based on 137 reviews.
Customer Service
Pros:
"New manager Harvey and new service tech Alec, couldn't do enough for me, offered to do work in two stages to keep costs down and the car was out of its sick bed in reasonable time."
"The guy there couldn’t be more helpful, said the tyre could be repaired so didn’t just sell us a new tyre when we didn’t need one."
"Agim Halili who accommodated everything. Service from all the guys was flawless."
"A very nice guy, Agim Hail was really helpful and put me at easy and the car was ready to go in about half an hour which was brilliant 👍 so thank you!"
"Ryan was amazing, turned up with a flat tyre, he sorted it within 30 minutes."
"Kane runs the business superbly from a customer standpoint."
"All staff very friendly, I was served by the guy with dreadlocks, was very polite even though I witnessed many people being rude due to high volume of business, he stayed professional."
Cons:
"Worst possible experience. I booked in a tyre replacement for the 27th of December and even though I arrived on time they sent me home told me to come on the 28th."
"Avoid at all costs if you are a single female."
"Absolutly rubish.. avoid this garage! Just wanted MOT test and it failed. Repairs to getting it through the MOT cost ~300GBP.. i went to another garage and nothing was damaged what they wanted to charge me for."
"Hi - so today my wife paid you a visit looking for some urgent help as she was at as a domicile care worker and had a nail in her tyre - she was greeted by a chap who bluntly said at least 3 hours."
"I saw all the mechanics sitting talking together on the ramps. If this is reflective of their housekeeping, i'm not sure i'll be using them to maintain my car again!"
"Don’t waste your time. The man couldn’t have been more delighted to tell me I’d missed my spot."
"8 minutes late due to traffic and their own poor signage of a slip road and a yellow weather warning, couldn’t reach them on phone and the man said my booked MOT had been cancelled."
Efficiency and Timeliness
Pros:
"Quick turnaround, was repaired on the same day."
"In a busy workshop with only 4 young men working, they did a fabby job."
"The gentleman at the front desk was quick to serve me, got me tyre pressure sorted urgently so I could continue my trip."
"Mot and service completed. Very impressed with level of customer service."
"Needed four new tyres and then found we urgently needed front pads etc. The guys were terrific in organising and getting the parts in a very short time. These were expertly fitted in double quick time by Caine. Really very impressive. Thanks."
"Following a service on my car, I called into the Kettering branch. I was seen to straight away and my tyre was changed and realigned more or less straightaway."
"Came here at 5:15 today at short notice with a badly punctured tyre, jack and his colleagues got me all sorted with a new tyre within 20 or so minutes, excellent."
Cons:
"Nice bunch of lads, have a small gripe though, was told MOTs take 45-1hr fine with that, dropped van off at 10.20 for a 10.30 booking, I asked the lad how long as I have a lot to do today, he replied 'we don't rush MOTs mate', hmmm."
"Booked in for 9.30, not on a ramp until 10.30."
"Only gave 1 star because I had to to post a comment. Shoddy work."
"Booked for changing 2 tyres online, guys working there really busy and lacking the quality to meet customers needs."
"After calling up to book a time to have a wheel balancing check on my car, I turn up to be greeted by a stressed out and pretty rude guy."
"Called early in the day to ask if they could sort out my slow puncture in my van. I was told to call in at 4.00. I did this but was then told that they couldn't change my wheel because the ramp was broken."
"Abysmal service. Booked online for an alignment check a week in advance, received text confirmation and a further confirmation the day before. Arrived to be told there was a car on the ramp and they'd have no chance of looking at it today."
Professionalism and Honesty
Pros:
"As a lady learner driver I have found other garages to try to take advantage but i would highly recommend the team. They were honest with me and very good value for money."
"Very honest guys giving solid advice on your needs without being pushy and selling you things you don't need and they don't talk down or spout jargon to female customers."
"If you ever need anything for your car, please look no further. These guys will make sure everything is sorted quickly and for an excellent price."
"The team did my Mot. Rang to update me and let me know costs to get it done. All very friendly and professional."
"Would highly recommend kwik fit at Kettering and especially William."
"I was going to get 4 new tyres, but the staff told me I don’t need any new ones."
"They managed to fix our puncture, when they could have easily have sold us a new tyre."
Cons:
"I have made a complaint on Kwik Fit website. The mechanic that was changing the tyres on my car made a damaged on my disk."
"Fitted two new rear tyres. Somehow damaged next to the wheel nut taking off the powder coating. Didn't tell me about it."
"These are complete and utter rip of merchants. Paid for my brakes to be changes, only one side done, which caused my brake disc to crack, putting my life in danger."
"Not sure why kwik fit offer a free wheel alignment check, free visual brake check and free battery health check when the Member of staff clearly can’t be bothered to do it."
"The mechanic that was changing the tyres on my car made a damaged on my disk by user a hammer to force to take the bolt out and broke it inside. After causing the damage to my car when I challenged back, said the cost to repair was £400."
"Ok, Ok, this is purely a warning to everyone in Kettering, after a simple job here the 'technician' broke a major part of my car and didn't tell me resulting in me almost crashing my car."