Address: 477 Aylestone Rd, Leicester, LE2 8TB, United Kingdom
Phone: +441162833633
Rating: 4.4
based on 193 reviews.
Customer Service
Pros:
"Had a problem with the valve and tyre pressure. It was all fixed smoothly and quickly, with excellent customer service from receptionist to the rest of the staff."
"Fantastic team ended up with a flat tyre on the motorway managed to get it to them and Dean went over and beyond to ensure new tyre was sourced even taking me to another tyre place to get the tyre and fitted straightaway."
"The best experience of customer service is from James and the team at Mr Tyre, Leicester."
"Edit - more than happy to say I got a call following this to apologise and offered to rectify the issue, service was great and much appreciate a business owning their mistake and offering a solution."
"Very friendly helpful staff, reasonably priced too for the work done."
"Absolutely amazing staff here, popped in and asked about pumping my tyres up due to being heavily pregnant and not being able to bend down to do them and they instantly took my keys to do it and even filled my screenwash up at the same time."
"Thank you Sam, for doing a fantastic job on repairing my tyre at short notice."
Cons:
"Absolute stinking attitude towards women, no call and no answer when I rang."
"They are now rude, they don't understand customer service, they didn't apologise for the balls up they made and then wanted me to pay more to fix the problems they caused."
"Appalling service - pre booked appointment time online - might as well not have bothered!"
"Steer well clear of this place. Went there two months ago to get 2 new tyres and asked for tracking to also be done cost me 200 quid."
"I witnessed one guy being asked for more money because a job was more difficult re a tyre than they thought and a second tyre could not be repaired after all and would need to be replaced."
"The staff at the desk was very rude, and no polite at all, there is no intention of customer service."
"The guy who took my money however was very blunt and rude, didn't have very good customer service from his end!"
Pricing and Honesty
Pros:
"Great service for reasonable prices, have been using them for years and they always offer exceptional work and look after the vehicle as if it was their own."
"Really honest guys with great prices and service."
"This business is clearly built on honesty and customer service at heart."
"Opted for a powerflow exhaust instead of a direct replacement, as it was only an extra £80, and has a lifetime guarantee. It sounds great."
"Friendly and efficient, honest pricing and advice, not trying to cheat you with high prices."
"Matt is absolutely amazing, very knowledgeable and explained which tyres I needed for my car for the best price."
"The price is affordable and a professional tire shop. I installed four Michelin PS5 for my car."
Cons:
"Very very disappointed with Mr Tyre. I went in knowing I needed 2 new front tyres, which I purchased and all is good. But I also asked them to check the back tyre as I was told by the mot man that it had a nail in it."
"Paid for mid-range tyres and they seem pretty poor in comparison to what I have had before."
"Sorry guys, but there we go. I won't be back. I've spent plenty north of over a grand with you guys in the past."
"Rang up for a price and was told £250 got there the guy who does exhausts got in my car all greased up without putting cover on and when I told him he said it’s only a focus st it’s an rs not that that should matter sat waiting for half an hour then the guy on desk told me it would be £500."
"Went looking for work on work on my car when my father in law took it for an MOT. They decided that it needed front disks and pads changing when the existing ones had only covered 500 miles! They even changed just over £500."
"I was also charged £6 more than I was quoted on the phone. Will not be using them again even if they are the cheapest."
"Quoted me £180 to weld in a new flex pipe on the exhaust of an old vw golf! Robbing gits."
Efficiency and Professionalism
Pros:
"I had a flat tyre, drove in with no prior booking. It was very busy but organised."
"Used this garage twice now, first for a service and some new tyres and the second today for an issue with my coolant system. Very good on price."
"Jack and all the guys at Mr Tyre Leicester were super pleasant and professional, ordered me a set of tyres for the next day and fit some new wheel nuts too."
"Top service from here. Nothing is too much trouble, and they kept us informed from start to finish."
"Went on a Friday morning, got in me pretty much straight away."
"These guys are fantastic. We take both our cars for MOTs, servicing and everything in between."
"Very good communication, very professional, arrived on time and was taken in on time."
Cons:
"I went to Mr Tyre for replacement tyres for my van. On the 8-6-13, my van was taken to the fitting bay. After about 20 minutes sitting in reception, I decided to go and check on progress, on walking along the bays I noticed that items were being thrown about by members of staff."
"Been here over 1 hour 20 mins and still not finished!"
"Also told me 1 hour wait but actually took 2hour 45 minutes."
"Almost 2 hours to fit 4 tyres."
"4Hrs to fit one wheel bearing. Hey that's got to be some kind of a record!"
"Ordered tyres 2 weeks ago in advance, booked for 9am after waiting half an hour they came and took the car then only had 3 of the tyres I had ordered."
"I then asked him to justify charging me nearly 2 hours labour for a standard 20 minute job and he smirked and said 'that’s the price'."