Express Boilers Reviews Summary

Customer Service

Pros:

• "Monika in the office is super-efficient."
• "Monica in the office always friendly and helpful."
• "The office team (Monika) is always polite and efficient."
• "Monica was our initial point of contact and she dealt with matters in an extremely pleasant, friendly and manner."
• "We spoke to Monica who was really friendly and helpful."
• "Monika always helpful at the office end too!"
• "Everybody I had contact with at Express Boilers was helpful and friendly."

Cons:

• "The only problem we had really was that they were fully booked which meant we had to wait several days."

Reliability and Professionalism

Pros:

• "They provide a competitively priced service and are clean, reliable and easy to do business with."
• "The guys were professional and explained everything clearly on what they were doing, couldn't ask for a better service."
• "They've installed 4 heating system for me all to an extremely high standard with highly responsive and expert servicing."
• "They are reliable and efficient and I would certainly recommend them to others."
• "They have always responded quickly and completed jobs efficiently."
• "They are consistently excellent, very professional, explain what needs to be done and responsive when contacted."
• "Professional, knowledgeable, on time and friendly."

Cons:

• "They can't always get out quickly on an emergency basis, but always try their best to visit as soon as possible."

Quality of Work

Pros:

• "The quality of their work is always excellent."
• "They've done a great job. Finishing on price and on time."
• "They worked really hard and fast and did a lovely job. They tidied up afterwards so well the house was actually cleaner."
• "They cleaned up after they had finished & you wouldn't know they had been other than the fact that the toilet was as good as new."
• "Their engineers are professional and courteous."
• "The engineer who came out was polite, professional and very helpful in trying to resolve the problem with the hot water tank."
• "Engineer Martin only replaced the seal which is needed to be replaced rather than the whole parts."

Cons:

• "They are a little bit more expensive than british gas - but unlike them i did not get bumped off with no warning on the day of expected visit."

Value for Money

Pros:

• "Very good value for money too."
• "I have always been genuinely amazed by their professionalism and sensible prices."
• "Every single time we had positive experience, with professional service and very reasonable pricing."
• "Fantastic service at a very reasonable price."
• "Very efficient service. Best of all it’s very reasonable price."
• "Their prices are also very reasonable."
• "Very please with the work Tom did. He was friendly, efficient, quick, tidy and not expensive."

Cons:

• No cons related to value for money were mentioned in the reviews.

Punctuality

Pros:

• "Arrived when expected."
• "Punctual and efficient. I've had some tricky things to fix and figure out with the heating and Express Boilers have helped to get everything sorted."
• "Efficient and always on time."
• "They always arrive on time, are very polite and fully explain the work they have completed."
• "Everyone turned up exactly on time and the new combi boiler was fitted in a day with no mess or fuss."
• "Phoned at 0830 and Martin arrived (a bit earlier then promised) 4 hours later."
• "I booked a time slot to suit, and they arrived on the dot."

Cons:

• No cons related to punctuality were mentioned in the reviews.