PlusHeat Reviews Summary

Sub-Contracted Engineers

Pros:

• "the sub-contracted engineers are excellent."
• "the engineer arrived at the agreed time and carried out a temporary repair."

Cons:

• "Twice they told me an engineer as coming to do my boiler service and no show for either."
• "I wish there was an option to give 0 stars. The worst insurance company I have ever used."
• "I have never dealt with such an awful company. I was without heating for 6 weeks throughout the cold period."

Customer Service

Pros:

• "Very helpful. Got straight through on the phone which was the first good thing."
• "The customer service agent was so helpful. He went through all of my questions one by one and recommended the best plan for me."

Cons:

• "Absolutely appalling. Cancelled my direct debit earlier this week. I have had two chase up e-mails and a call from the collections department."
• "Untrustworthy company! I had a poor customer experience from the start."
• "Shocking customer service, especially after hours service when the website directs you to a third party."

Pricing and Quotations

Pros:

• "Signed up with PlusHeat a year ago as their service packages were very well put together and very competitive pricing."

Cons:

• "It all seems geared to providing a low price, and then looking at how to avoid covering the work, while providing excessive quotations."
• "I had to continue paying this cover for no reason and eventually got it reduced to cover something I didn't even need and they wouldn't let me cancel it."
• "They set up appointments for whenever they feel like it with no consultation. They then just cancel appointments at midnight and rebook it for whenever they feel."

Reliability and Efficiency

Pros:

• "Most helpful assistance from David."
• "Renewal price seemed a lot but after discussion, kept the same price for the same great service they offer."

Cons:

• "Have been using Plus Heat for 2 years, last year was fine, but this year has been terrible so far."
• "We have had appointments cancelled, missed, an attempt to charge £195 for extras, brackets broken and the boiler left with the control panel hanging off."
• "PlusHeat are persistently chasing me for a £14.99 premium for a policy I cancelled at the end of the first year."