H E H Ltd Reviews Summary

Boiler Installation and Service

Pros:

• "The workmanship was of a high standard, they surpassed our expectations."
• "A new Hi Flow combi boiler was quickly installed by an excellent team."
• "Replaced my conventional gas boiler with a Combi boiler... All work completed in under 2 days."
• "They were working solidly throughout the installation, taking good care of everything at all times."
• "The installation involved a lot of work which was carried out with minimal disruption."
• "The whole installation experience was an easy and as pleasant as these can be and inconvenience was minimal."
• "Very professional workmanship. Now we have no boiler issues and a few other things fixed too."
• "Installed a Worcester Bosch boiler, flushed our radiators, made some repairs for us and have since serviced."

Cons:

• "I was having problems with my boiler related to heat and hot water."
• "My 40+ years old boiler suddenly packed up on us, flooding our spare room."

Customer Service

Pros:

• "HEH Ltd have been exceptional from the outset."
• "Danny's suggestions were bang on what we'd hope for, not offering the easy way out combi boiler."
• "Jannene was amazing making sure all my paperwork was in place and my installation was ready."
• "Danny provided us with a very competitive quote to install an entire central heating system."
• "I wouldn't normally just search the internet for the installation of a new boiler but I was glad I did."
• "The HEH team were thoroughly professional and considerate from discussing our requirements."
• "The guidance and recommendations about the type of boiler and the installation were spot on."
• "We had a boiler installed by HEH and I would recommend them. Their pricing was extremely reasonable."

Cons:

• "Contacted HEH for boiler maintenance... but very useful info left on answer machine message advising to check condensate pipe."
• "Never experienced such unprofessional time wasters. I would never recommend this to anyone."

Professionalism and Workmanship

Pros:

• "The engineers who came to install the boiler were both efficient, polite and nothing is too much trouble for them."
• "Danny and team were thorough, they even spotted some waste pipes that were incorrectly installed and offered to fix this."
• "Engineers arrived on time fully explained how the install would be carried out."
• "Very professional and tidy, excellent knowledge, service and value."
• "The new boiler was fitted promptly with some new pipework at a satisfactory price."
• "The two lads were polite, on time and workman like. They left the place clean and tidy on completion."
• "Top quality service. Fair price. Excellent workmanship. Great rapport with customers."
• "A very professional service. No heavy sales talk. Priced up some placement options."

Cons:

• "Had issues with heat and hot water which required prompt attention."
• "The legacy pipework was tidied up too so now we have a good usable space in the kitchen."