Avenue Heating Ltd Reviews Summary

Professionalism and Expertise

Pros:

• "They exhibited the utmost professionalism throughout the process."
• "By FAR the most professional trade company that I have ever used!"
• "Polite, professional, and personable with a price that is won’t make your eyes water."
• "Chas was polite and professional, first calling to ask if he could attend earlier than scheduled."
• "The whole team are very professional and have never let us down!"
• "Ellis, the heating engineer, who installed it was professional courteous and extremely knowledgeable."
• "Fantastic service. Professional, helpful and very clean and tidy."
• "Charles arrived right on time - he was professional and really friendly!"

Cons:

• "Unfortunately, there was a bit of a breakdown in comms between Winston's initial visit and receiving his quote."
• "After being let down 4 times by so called “emergency” heating firms I called “Avenue Heating”."
• "After two weeks of waiting for calls to be returned; of calling reception and being promised repeatedly an engineer would call back 'immediately' for a quote (never did); after trying desperately to get a quote and then sheduling appointments; he didn't even turn up (twice) Don't waste your time on this company!"

Quality of Work

Pros:

• "Their engineer was meticulous with the quality of work he did."
• "They worked efficiently, ensuring everything was installed to perfection."
• "The work carried out at St Paul's school, was first class."
• "As usual (we’ve happily used Winston and Avenue for years) everything went smoothly and Chaz was really helpful, efficient and lovely to have around."
• "We had a very nice experience with Avenue Heating with a boiler installation."
• "Brilliant service and attention from Avenue Heating."
• "The boiler had been playing up time after time with multiple break downs. I decided I should change it, but when they came out they identified something nobody else had, and now it's perfect and no new boiler."
• "Avenue heating installed a Mega Flow water Cylinder, work was very professional, stayed late to make sure heating and hot water was working."

Cons:

• "Called for a last minute job to put to radiators back on walls ready for house completion. Chas was early, professional, all round lovely guy. Job done perfectly!"
• "The work carried out at St Paul's school, was first class. Good communications and very polite also very friendly."

Customer Service

Pros:

• "The company I had used for years had moved on and passed their business on to Avenue who contacted me."
• "Ellis was brilliant - absolutely committed to getting things perfect, patient, expert and great company for all the hours he spent here."
• "He was detailed and methodical in fixing the issue, explaining what he was doing at each step and providing lots of handy tips."
• "Winston is a great guy. He fixed our heating system issue with a good professional speed."
• "Great service, very reasonably priced, very responsive."
• "From the initial phone calls with the customer service team, to the survey that was carried out."
• "The service was faultless. I wouldn't hesitate to recommend Avenue Heating or use them again."
• "He was very professional, clean and tidy work space. Very pleased with the job."

Cons:

• "I called Winston at short notice. He arrived promptly, diagnosed the problem quickly and completed all work in one visit."
• "They arranged an engineer for us. He was on time, fully equipped and had our heating up and running in just over an hour."
• "Winston got to him within a few hours and fixed the boiler within 24 hours from the initial call."