Ed's Easy Diner Reviews Summary

Service and Staff

Pros:

• "The staff were absolutely amazing for helping out my wife order food, taking into account her allergies."
• "The staff is super friendly and made the experience very enjoyable."
• "Jane has always been lovely and welcoming and pretty much the reason we always come back."
• "Wonderful service every time we come here, Jane absolutely makes our day."
• "Jayne was amazing. Very friendly and nothing was too much trouble."
• "Every time we have been served by a lovely lady Jayne who works there, and her customer service is exceptional."
• "Service was excellent, especially by Jane who always goes above and beyond and is always super cheerful."
• "Fantastic service from Zoe! Everyone is so friendly here & service is very quick."

Cons:

• "Not keen on the order by QR code so we were served by Jayne."
• "Service was slow, had to wait quite a while to be seated and then even longer to make my order and then longer for the food to arrive."
• "We waited 10 mins to be served then waited another 10mins for our drinks after about 25 mins we got our food which was bland."
• "Terrible service, just waited 25 minutes and didnt even get served as we left in disgust."
• "After waiting to be seated, then waiting for a table to be cleared and cleaned, myself and my family were then rushed to the table."
• "Staff nice but cleanliness could be better. My daughter dropped some sauce on the floor and when she wiped it up the napkin came up almost black."
• "Felt bad for the staff as they seemed really stressed and over worked."
• "Waited one hour for food. Had breakfast which was sent back because I asked for the yolks to be dippy and they were well done."

Food Quality and Taste

Pros:

• "The food is always great and served fast I would highly recommend to all."
• "Milkshakes were very tasty- mine had alcohol in it - delicious. Chicken tenders were some of the best I’ve had."
• "Delicious food every time, great American diner atmosphere and even better service."
• "The burgers here are heaven and the fries will make your life complete."
• "Seriously... heaven in my mouth. I've been back since and it was amazing again. The food is well worth the money!"
• "Food was lovely, but the staff seemed very keen to get home."
• "Lovely food for a reasonable price. Staff are very kind and helpful."
• "Food was okay, wasn't liking toasted bun for my burger, it put me off."

Cons:

• "Most of what was on the plate was just about warm, having been precooked and stored for quick service."
• "For the price, there was very little that stood out as exciting or tasty."
• "The milkshakes were a little bit disappointing for me as I found the salted caramel one lacked flavour."
• "Waffles and milkshakes the very worst, processed food ever tasted, didn't finish either, left feeling nauseated."
• "Service was slow and the chicken tasted burnt and some of the waffle fries were overcooked."
• "The food arrived cold, the bottom of my burger was soggy."
• "The chips were rock hard and the burger was awful I had 1 bite of the burger and couldnt eat anymore."
• "Food was cold even tho the kitchen is ten feet from our table and the staff walk around like zombies."