"Staff are nice and quick turnaround time for food."
"Food came quickly and was hot and delicious."
"The staff are pretty efficient at turning tables so gave never waited more than 10-15mins."
"Once we were seated and had ordered through the app, food was quick to come."
"Getting a table and seat was amazingly fast, especially how it is these days."
"Service was quick. I'm a fan of the ice/ water dispenser which is free."
"You don't wait long once you have ordered."
Cons:
"Told it was a 30 minute wait, tight for cinema but not impossible. Left after 40 minutes of staring at several empty tables from the waiting chairs."
"On our last visit, the staff had dropped the list of orders, so people were waiting over an hour for food."
"But had to wait almost an hour for table and then more than 40 mins wait for food."
"Got rejected 3 times. 1 hour wait. Then 45 minute wait. Then 35 minute wait."
"Very slow service. 45 minutes from walking in to getting food."
"Yes not very acceptable to be honest with you to wait over 45 minutes for a table and then another half an hour for your food to come after."
"We waited 40 minutes from entering the door to having food arrive - far too long, considering it was 22:00 with only a handful of customers."
Staff Service
Pros:
"Staff are friendly and efficient delivering a great service with good food."
"Thanks to Carlos for being so helpful and polite."
"Excellent service! Weren’t able to give my friend her exact order but they rang up and were really lovely about it - gave us loads of free chips and a handwritten note!"
"The lady who greeted us was the highlight of the visit - she was coming to the end of her shift, looked tired, but still smiled and served us quickly."
"Staff are courteous and friendly, service was prompt."
"Both kacey and paul made me and my partner feel extremely welcome upon arrival to the restaurant."
"Great service by Paul at the checkout area who recommended the peri peri chips for me and had a really positive energy and vibe."
Cons:
"We where then served at the till by an unhelpful member of staff called Dylan."
"Felt a bit let down with their being loads of staff and non really having their eye on the ball."
"The customer service is atrocious over- packed with tables and chairs causing customers unable to sit comfortably."
"The service was incompetent and unprofessional, with an element of disdain towards the customer."
"The biggest let down was the staff. They clearly didn't care too much."
"The staff was rude and rude to all customers."
"Very disappointed staff was very rude food was good but some of the staff I complained to one staff but she took no notice and ignored the matter."
Food Quality
Pros:
"Food is always delicious and this Nandos they’ve done up so looks nice."
"Caters well for gluten free, celiac which is very much appreciated."
"Had boneless chicken thighs in a BBQ garlic sauce, peri fried, rainbow coleslaw and grain and butternut squash salad...FANTASTIC!"
"The food was excellent though, it was brought out promptly and was still hot which is brilliant."
"This restaurant serves delicious flame-grilled chicken, corn on the cob, and other items."
"Food was amazing at this Nando’s. Wasn’t a long wait on food either came in reasonable time, the chicken was cooked to perfection."
"The food was beautiful and the customer service was beautiful Prices between £10 and £20 The best thing is grilled chicken with spicy sauce."