"Parking is adequate with overflow behind the main car park."
"Only used car park facilities this time. Lots of parking spots, and very attractive outdoor seating."
"Great stop off place. Easy to drive into, park and take a break."
"Top tip if you are stopping take the second car park (50 m past the first on the right). It’s less crowded."
"Easy to park with lots of food outlets to choose from."
Cons:
"Small parking for trucks. To make things worst they converted 30% of truck parking into staff parking."
"Terrible, overcrowded car park in the food area which is hard to get in and out of due to its design."
"Parking with our caravan was difficult because many of the caravan bays were occupied by lorries!!!"
"Parking facilities is not acceptable, most of the HGV spaces are gone to allow for staff parking."
"The car park is long and fairly narrow with only single lane entry."
"Car park smelt of urine."
"Be mindful you only get two hours free parking!"
Staff and Service
Pros:
"Very friendly staff, and helpful management staff, just in case you have any questions..."
"The WH Smith lady was friendly and welcoming and stopped her cleaning so I could use the coffee machine and get back on my way."
"Waitrose was good very pleasant staff very helpful and very good discount stuff."
Cons:
"Starbucks 3 staff hardly any customers. No clear tables. They're too busy chatting."
"We spoke to the staff but they just shrugged and didn't seem to really care."
Cleanliness
Pros:
"Restroom clean and tidy, Starbucks quick and easy, friendly staff, Waitrose easy to use as well."
"An excellent services with everything you need & they always seem to be kept clean."
"Toilets were clean and not too busy."
"Always clean and tidy and has lot of toilets as well as changing area and showers if need too."
Cons:
"Unfortunately this was not a great experience, toilets were filthy and most of the locks were broken."
"Looking old and tired, including the toilets ;-)"
"The whole place having a very unpleasant of disinfectant and toilet cleaning chemicals."
"The disabled toilet lock was broken the room was a disgrace."
"Grubby toilets. The seating area opposite Burger King was littered with rubbish."
"The whole of the main building absolutely reeks of urine, the toilets are filthy, with more faeces on the outside of the toilets than inside."
"The smell of urine in the ladies was awful."
Food and Beverage Options
Pros:
"A lovely service station with a variety of eateries including a Burger King and Pizza hut."
"Food options are also wide, with KFC, Burger King, Subway, Chopsticks, Starbucks, Waitrose and maybe more."
"KFC ordering was really quick despite a queue and the food was actually better quality than my local one!!"
"The McDonald's breakfast at fleet is one that matches that of the finest restaurants."
"Large ladies and mens room, variety of fast food outlets, healthier food options and convenience shops to cater for all kind of tastes."
Cons:
"Starbucks monopoly at this service station. You used to have a choice - Starbucks cafe or Costa from a machine, which was infinitely better but now even the machines dish up lukewarm over milky cappuccinos!"
"The only foods available at 6am were from Starbucks or Good Morning Breakfast, so we opted for the latter and had a sausage and bacon bap, with a hash brown."
"THERE IS NO McDONALD'S HERE! The sign on the motorway says there is, as does the website - but don't do what I did and get your kids hyped up with the promise of Happy Meals."
"Waited 20 mins for a burger 🍔 king order - appallingly bad."
"Slow service at the McDonald's too."
"Food from Burger King was not nice. I had halloumi fries, which were rock hard."
"Avoid 'The Good Breakfast' outlet."
Accessibility and Facilities
Pros:
"Services are well located on the M3 north before Fleet and the M25."
"Tesla charging points recently installed."
Cons:
"Disabled access is absolutely appalling."
"The service station is currently under construction following a major fire."
"The 2 showers, if they are both working are disgusting and lucky if the doors lock."
"A small wooded area to walk the dog on a long journey."
"First impressions are of a Cramped layout accessed by stairs or a steep uphill zig zag ramp."
Ambiance and Environment
Pros:
"Actually a very attractive service station - a really beautiful woodland surrounds it."
"I really like these Service stations whether you're stopping for fuel, comfort, food/drink or a break from driving."
"It's mostly a typical motorway service station with pricy shops, cafes and fuel but the setting in a forest is pleasant."
"The main benefit here is you can get decent and relatively inexpensive food from Waitrose then eat it at an outdoor table."
Cons:
"Looking in need of a face lift, this service area deals with the basics, but doesn't compare well with standards being set elsewhere."
"Elderly site built before the onset of cheap car transport with problems caused by multiple expansions instead of the radical rebuild it desperate needs."
"Fleet is by far one of my favourite services, partly because it is always been one of the key service station stops on our trip from London to the Isle of Wight."
"Throughly depressing (perhaps even more so that more than a few give this place more than 1 star)."