Address: 6 The Heart, New Zealand Ave, Walton-on-Thames KT12 1GH, United Kingdom
Phone: +441932242720
Rating: 4.6
based on 131 reviews.
Food Quality
Pros:
"Food once it arrived was excellent, steak was done perfectly."
"We ordered two virgin Mojito’s and very kindly they advised they had the classic but also a passion fruit mix mojito, we tried both and were one of the best we’ve tried."
"The food truly left a lasting impression and set a high benchmark for our future dining experiences."
"What can I say the food is so delicious, my main omg was so bloody tasty."
"The steak was absolutely delish!!"
"The food wasn’t great, steaks were cremated and tasted like charcoal, avoid chimichiri."
"Steaks were not great, ordered the sampler medium and got 4 cuts of different doneness ranging from extremely rare to medium well."
"Food tasted lovely and staff were excellent. Unfortunately my wife and I were extremely sick after visiting this restaurant."
Cons:
"The steak could do with a bit more seasoning, peppercorn sauce was overly powering."
"Starters and desserts were good, but the steak could do with a bit more seasoning."
"Food wasn’t great, steaks were cremated and tasted like charcoal."
"The steak was cooked to perfection but for the price the quality of the beef was very under par."
"Meat was undercooked and chips were cold."
"Steaks were good but unimpressive, for the price, that was quite high, we expected more."
"My friend’s burger was a disgrace: burned within an inch of its life."
"The steak arrived then chips 5 minutes later and cold."
Service Quality
Pros:
"Our waiters were really lovely as well - personable and delightful."
"The servers were very friendly and attentive, what I really liked was that the seating they offered us was one that we were comfortable with."
"Service was fantastic, it made our experience even better."
"The manager's in-depth knowledge of the menu and his ability to convey this so eloquently significantly enhanced our evening."
"The customer service was off the chain! Despite being low on servers and a packed restaurant, our every whim/ask was attended to."
"The waiter was very attentive and helpful, and explained the steak sharer that we were interested in."
"My first visit today which was with my wife and another couple. I booked on OpenTable, and was greeted very warmly on arrival."
"I’ve never been to a restaurant with such good customer service."
Cons:
"Locate on a bank of eateries just off the shopping area so quite easy to find and Sunday parking only £1. The lady who served us was attentive, but the guy who seated and take drinks order was pretty bland without a single smile all night."
"Possibly one of the worst services I have ever experienced. 2 waiters for the entire restaurant."
"Something clearly not right tonight. Service fell off a cliff, waiters disappeared halfway thru the evening leaving one poor girl serving solo."
"Disappointing disappointing disappointing! Our party of 4 had a collection of starters and not one was flavourful or well cooked."
"My visit was a huge disappointment. On the good side, the decor is nice and staff friendly and attentive. On the bad side, the food was significantly sub-par."
"They are lucky to get one star considering the very awful service we experienced tonight."
"Massive teething issues on this newly opened steakhouse. This is my second visit as I thought it not fair to review on the first visit on a newly opened restaurant."
"Disappointed with the food, steak arrived then chips 5 minutes later and cold, over priced for drinks and slow."