Address: 143 Hersham Rd, Walton-on-Thames, KT12 1RR, United Kingdom
Phone: +441932797350
Rating: 4.5
based on 165 reviews.
Customer Service
Pros:
"A small branch with friendly, helpful staff. Servicing is carried out promptly and the customer is looked after comfortably, with tea and coffee."
"Really excellent service from Sue. From initial contact she showed me all the available cars whilst being very informative."
"Having been assigned Robin's and Day by Peugeot to resolve a Fault on our Peugeot Boxer, it was a pleasant surprise to find a Dealer understanding the True meaning of Customer Service."
"I've just purchased another new car through Peugeot- Walton and the service I receive every time is brilliant."
"Popped into this place a couple of weeks ago looking for a used car for my wife, what a great experience, professional staff, helpful, courteous."
"Thank you so much Robin's and Day!! Car buying can be so stressful and you took all that away."
"Brilliant staff. Always feel welcome when I pop in."
Cons:
"Very poor service; let down after let down - what was supposed to be a brand new car had 121 miles on the clock when I went to collect."
"20/10/2021 VERY ARROGANT TRY TO ORDER A LOST SERVICE BOOK FOR MY CAR."
"Absolutely useless. Don’t use them for any repairs unless you absolutely have to and your life depends on it."
"Level of communication was low in my opinion as used car sales didn't return calls."
"Purchased a car and received great service. HOWEVER, communication since has been very poor."
"The worst customer service I have ever experienced, there was a patronising tone throughout."
"Very poor service. After we booked a car on Saturday & paid deposit we were told that in this digital age, they cannot let the showroom in Edgware know to keep the car for us since it had already been paid for."
Showroom Experience
Pros:
"The showroom itself had a very light and modern feel to it."
"Large showroom with many types of Peugeot on display, from the 208 to the latest 508, including their SUV counterparts."
"The showroom was at a good temperature given the outside humidity."
"Nice customer waiting area with sofas and drinks machine."
Cons:
"Booked a test drive for 10 am... We were waiting to be seen till 10.50 at which point Sue asked us to move our car and then she disappeared."
"They did not even get the car valeted and it had the worst smell of cigarettes inside."
"The courtesy cars were also disgusting, the first one was so sticky as it was parked under a lime tree and had sap all over it."
Vehicle Purchase and Deals
Pros:
"Great van and great deal. This dealership is more of a B2B selling cars to the public. Was a very drawn out process for me."
"Bought our son a used 208 after having such a brilliant experience and service when we bought our new C5 recently."
"Would recommend very highly to anyone who needs a new or used car."
"I would highly recommend and most likely come back for my next one."
"Just bought a pre registered Peugeot 108 at a great price."
"Had a very good deal on a pre reg car over £9000 saving."
"Recently purchased a new car from Walton. From beginning to end, the buying experience and customer service has been exceptional!"
Cons:
"Increased the vehicle price by £5,740 without telling me before I drove down having reserved it 5 days earlier!!!"
"Car lost £3000 in value overnight!"
"One of my engineers vans had a safety recall and despite being the first person on site at 8am he was still kept until 11am."
"The only thing I would like to make a recommendation on is that we couldn't find a disabled parking bay near the doors of the building."
"Total rip off. Took my car for its M.O.T, which it failed due to worn brake pads and the fact the chair was stuck in position."
"Be careful what warranty you by the robins and day because of you boy a peugeotFrom Vauxhall dealership you must take it back to that day the ship or a Vauxhall dealership as peugeot have a totally differentWarrantyTotal waste of time and feel."
"Terrible customer service! Booked in to see a car (a 1hr 40 mins) round trip. Confirmed."
Staff and Sales Team
Pros:
"Carlos Diogo was my salesman and his service was absolutely top-notch."
"Fantastic service from David Connor! Have used him for years, extremely helpful and knowledgeable."
"The team was attentive and polite and really understood my requirements and preferences."
"Susan McGow was amazing, she communicated initially on the phone with my dad on my behalf as requested."
"Yanni from start to finish... Very friendly and helpful."
"We were seen by Callum who was extremely friendly, helpful and knowledgeable."
"The salesman Samuel auger was very professional and polite and dealt with all the paperwork for the car."
Cons:
"Got a flat tyre, and breakdown service broken my anti-theft wheel lock. I ordered and paid for the wheel lock in person on 18th May, 2022. They said it may take up to 10 days. But they never called back to me."
"Level of communication was low in my opinion as used car sales didn't return calls."
"Worse Service booked ever ! Unfriendly Staff from booking in to Service reception."
"The manager refused it and put the phone down on me."
"Very bad customers service. We were given keys to a car we wanted to buy and asked to feel free to have look the car an wait for someone to take us for a test drive."
"Have left 5 messages over the last 6 days for Zack to call me back regarding a quote to buy a new car. Not had a response."
"Took my van here for a pre booked fault find and repair... eventually I called and was to the man I was to speak to was on his lunch and they’d get him to call me back but guess what he didn’t."