McDonald's Reviews Summary

Customer Service

Pros:

• "Sharron is fab and always so happy and friendly - nothing is too much hassle."
• "The customer service at this establishment is second to none."
• "Usually busy. The cleaning staff here do an excellent job of keeping it clean and tidy with the very high patronage of customers."
• "Lovely staff here. Everytime we have come, everyone has been so lovely."
• "Made to feel welcome instead of being another number through the door which is unusual for a fast food place."
• "The staff at this location were patient with her and helped her figure it all out."
• "I am giving the Walton Upon Thames McDonald's a 5 star rating because their staff were so kind and helpful to my daughter when she ran in to pick up food for the family."

Cons:

• "Just waited 25 minutes for a cold burger!! Lots of people waiting terrible service, no communication to say why service was so slow."
• "Fed up with the Deliveroo delivery riders running around like a local Mafia gang."
• "The staff seem confused, chaotic and keep banging against each other."
• "Staff were extremely rude and impatient as every customer complained about the slow service."
• "The manager (short stocky woman) is very rude when asked why things are not in order."
• "The staff here clearly have a lack of respect for their customers and pay no attention to detail."
• "Very bad customer service, staff is poor, Bob the manager was rude didn't help the problem."

Food Quality

Pros:

• "What a pleasure to eat and leisurely drink coffee this afternoon with a beautiful background of classical music ........keep it up mackydees, top marks indeed!"
• "Love it for a short quick snack. Can get a salad and fruit and make it healthy."
• "She came home with the right order ...hot and fresh."
• "Food was great."
• "Got the breakfast here, obviously it was amazing."
• "The food was good and hot and I couldn't fault the service."
• "It's really nice and the food is really fantastic."

Cons:

• "Worse service ever, food took half a hour and was wrong the so called fries were soggy and all was almost cold."
• "Waited over 20 minutes to be given cold food."
• "The food was brought out wrong, the burger buns were all creased, the meat was dry."
• "Furthermore, the food was stone cold and looked as if it had been lying around for some time."
• "Such terrible food. An insult to burgers. You feel bad after!"
• "Burgers were cold, milkshakes were melted very disappointing."
• "Food was left hanging around far to long so when you got it, it was limp and cold."

Order Accuracy

Pros:

• "Huge wall mounted touchscreen tablets assist you, when placing your order."
• "So glad this store is open again. They've modified the ordering process to keep number of people down in the shop and deal with the delivery drivers."
• "Service was fast about as fast as you can get on a packed McDonald's on a weekend."
• "Great McDonald’s, lots of ordering machines, restaurant itself is in good nick, staff is friendly and fulfills the order promptly."
• "Just as good as any other MCD. Customised my items and they were prepared specially."
• "A very clean setting, with great staff. If anything isn’t right with the order, they will always sort it out!"
• "Updated McDonald's, so you can order by machine or at the counter."

Cons:

• "Please avoid this McDonalds, they literally have no idea what they are doing, literally every single time there are items missing."
• "Consistently they have missed out one or two items each time from each order."
• "Their delivery service is atrocious EVERY single time we have ordered they have got it WRONG!"
• "Honestly, never order delivery from this McDonalds."
• "Then got back to car and found a missing burger."
• "Ordered 3 breakfasts and... we each opened our muffins to find cheese. Only cheese."
• "Every other customer returning to the counter with a missing/wrong item."

Cleanliness

Pros:

• "Toilets were clean and I really enjoyed it."
• "Very clean and friendly staff. Good COVID-19 protocol in place."
• "Very clean place to eat love their breakfast!"
• "Friendly staff and mostly clean facilities."
• "Wait time was probably 10 mins due to being a bit busy. Nice interior and I liked the fact they had a separate area for the delivery guys."

Cons:

• "The food was okay but I was shocked that the tables were not being cleaned as soon as someone left."
• "Not a clean table in the place."
• "It’s often dirty with unclean tables and food on the floor so it’s hard finding somewhere to sit."
• "Also tables all dirty and covered in spilt drink etc."
• "Because they have delivery now, the wait for food in the restaurant is very long and chaotic. It's also very dirty."
• "Restaurant not very clean and by the time oder was collected to eat in 30 mins later food was completely cold."
• "Latest visit there was rubbish overflowing from the bins and we had to clean our own table."

Delivery Service

Pros:

• "Service could better staff had a tendency to ignore customers, and gave priority collection to others who had placed orders after myself and other customers."
• "Great takeaway venue, that's been catapulted into the 21st century!"

Cons:

• "Fed up with the Deliveroo delivery riders running around like a local Mafia gang."
• "After 2 hours waiting for delivery of a happy meal via Uber eats."
• "Terrible if you're not an online food ordering service!"
• "Don’t order a delivery from this branch."
• "Everytime we have ordered from here, the food arrives late, with items missing and always cold."
• "Ordered delivery. In the 1st place got someone else's food."
• "Don’t order takeaway from this McDonald’s, every time I’ve ordered delivery from them food is always cold and chips are always half filled."