Wren Kitchens Reviews Summary

Design and Planning Process

Pros:

• "Our designer Ash Khan was brilliant. He designed our kitchen how we liked it even before the building work done to make it open plan."
• "Really happy with our kitchen. From the design process to installation Wren did a brilliant job."
• "We were helped by a very well-spoken and knowledgeable designer (Anna M) who patiently guided through more than one iteration of our kitchen design."
• "My designer, Yangbo Tan, was amazing. She came up with loads of good ideas, was really patient with all of my questions and changes to the original plan."

Cons:

• "The designer was very unprofessional. We had one big design issue and only found out after we started fitting the kitchen."
• "Went into the showroom and was completely ignored by every member of staff."
• "Awful!!! Do not get your kitchen from these guys. Miscommunication, wrong items delivered more than once."
• "Complete waste of time, went into the showroom and was completely ignored by every member of staff."

Customer Service and Support

Pros:

• "Delivery was on time, well organised and the guys were friendly and helpful. Great experience."
• "Wren app is so useful to get all your details in one place and to reorder any missing items."
• "The sales and support staff were very helpful assisting me with the design of my kitchen."
• "Great Service. We met with Madis at the Croydon branch of Wren. He designed something completely different to what other kitchen companies had proposed."

Cons:

• "The after sales is definitely not great. You also find it hard to contact the designer/people you were initially in contact with."
• "Please do not use Wren! i can not understand why there are so many 5 star reviews on trustpilot."
• "We have taken them to the ombudsman and won our case, yet 7 weeks on and Wren still have not send the money they owe us!"
• "A nightmare never-ending journey over months of stress because of a litany of disasters created by them. No understanding or empathy over the stress they have caused."

Quality and Delivery

Pros:

• "Everything went smoothly from Wren; ordering to delivery to reordering couple of missing items."
• "The kitchen got delivered to promised timelines, again with all aspects communicated by Wren in a timely manner."
• "We are so thrilled with our new kitchen and have had lots of compliments!"
• "From start to finish an excellent experience with Wren. We had one or two issues with door hinges and a small chip, Wren customer services dealt with it professionally."

Cons:

• "One other negative is, I would never have thought we would receive the number of damaged cupboard/frontals as we did. So many were damaged."
• "Once my installers opened the boxes they found that many parts were broken. Very poor quality, it break with a finger."
• "The kitchen has been in now for a year and its their supposedly top of the range Infinity Plus but its falling apart."
• "Had a lot of issues since we received our kitchen and the customer services team, the management team have been very disrespectful."