Wren Kitchens Reviews Summary

Delivery & Installation

Pros:

• "The delivery came on time and everything was with it."
• "Fitting was completed at the end of February this year and since then we have not had any issues at all with our kitchen."
• "The kitchen was delivered on time & in good condition."
• "The units duly arrived on the proffered date and subsequently fitted by us."
• "The delivery process was excellent, we were kept informed of the progress of our order and it arrived as promised."
• "Delivery was prompt, on date/on time and the delivery guys were great."
• "The kitchen was delivered on time and looks brilliant so far."

Cons:

• "Booked for someone to come round and measure kitchen only for an hour later they ring up and cancel the booking due to been double booked!"
• "Scheduled delivery was 28/12/2020 but failed to deliver was not informed by wren why?"
• "So as I write this I have a kitchen full of Wren boxes, blocking my freezer, and looks like nothing will be fixed today."
• "Truck arrived at 7.30 packed full but unit couldn’t be found."
• "Weeks after our kitchen was delivered it is still sitting in pieces in our garage."
• "They should of finished our Kicthen 7 months ago and have just left it."
• "Terrible design team who uses a software that misses so many details, even incompatible with their own products."

Customer Service

Pros:

• "Absolutely wonderful from start to finish."
• "The customer service has been excellent from start to finish."
• "We had some scuffs on a door and length of cornice, but customer services organised a replacement within just a few days."
• "One item was wrong but was rectified quickly with no fuss."
• "After sales were also a great help with any questions we had or replacement we needed (which was only a couple of things)."
• "I had a minor problem with one cupboard door which was easily reported on the Wren app and a replacement was quickly delivered."
• "Upon installation we noticed a couple of small manufacturing faults. I reported these, with supporting photos, and free of charge replacements were sent without hassle."

Cons:

• "Just speechless at the poor customer service and lack of professionalism."
• "Their customer service and willingness to actually help us, once the money was in their hands, was poor. Very poor."
• "Wren are a joke, no customer service, no one cares."
• "All smiles and free coffees in the sales room. After sales service is atrocious."
• "Over and hour wait to call customer service, contacted them via the app as advised on the recorded message to report faults and still waiting for a reply 1 week later."
• "Customer service team shocking not interested."
• "Customer Service is awful."

Design & Quality

Pros:

• "Delighted with the finished product."
• "Wren kitchens were fantastic and the perfect choice for our new kitchen."
• "The quality of the kitchen was the best my husband has ever fitted."
• "We absolutely love the design and the way all of the space is used in the kitchen!"
• "The design was simple and logical. The installation was expertly done in a shorter time than estimated."
• "We absolutely love our new kitchen, it’s transformed the way live!"
• "The kitchen is beautiful and well fitted."

Cons:

• "Do not buy a kitchen from Wren, they ship incomplete kitchens."
• "The designer fabricated the measurement to suit the design."
• "So many damaged items and waiting on appliances and I didn’t expect that from SUPER Wren Kitchen."
• "Parts missing from boxes, wrong parts sent as replacements twice and then no apology."
• "Units arrived damaged, shelves had chips in, decorative panels had the veneer peeling off or chipped."
• "Quality of there infinity plus kitchen is very poor. 14 out of the 16 doors came damaged."
• "Items sent damaged, scratched, missing, wrong size cabinetry, wrong colours etc."

Price & Sales Experience

Pros:

• "Price was fair, no complaints there."
• "We went for a kitchen design consultation, I believe we had Mark Howard as our consultant and he was brilliant!"
• "The staff were helpful, knowledgeable and not at all pushy which we liked."
• "The showroom staff were friendly, professional, offered advice where needed and nothing was too much trouble."
• "Excellent and attentive staff. Designed our kitchen beautifully!"
• "The staff were very polite and friendly put me at ease straight away."
• "The final price once we’d had the measurements done and the design finalised was less than the original estimate."

Cons:

• "We paid £12500 for a vogue infinity range Kicthen, ripped off and preasued into buying."
• "Avoid at all costs."
• "then manager turned up and straight away knocks £2000 of the price without looking at the costings and says we can only do that price if you sign now!!"
• "The price started at £33k then came down to £21k but you can lock this in now for a 10% deposite - I bet you can."
• "They don't have ANY aftersale support at all. They don't care."
• "Great to start with, sales experience very good. Aftercare and customer service appalling!"
• "Awful experience Total unprofessional approach to try and get you to sign on the day!!!!"