CMC SEAT Harlow Reviews Summary

Customer Service

Pros:

• "Michael gave me great customer service in renewing my car and gave me an excellent deal to boot."
• "Sales team certainly know their stuff and are always transparent and helpful."
• "Superb service throughout from Micheal and rest of the team during our car buying experience."
• "The service from CMC from start to finish was excellent the sales man Paul Vella was outstanding."
• "The service department has been very helpful when my car needs servicing, all the staff are polite."
• "Michael and Andrew were so helpful when we bought our used Ateca from them at the weekend."
• "I would not hesitate to recommend anyone who wants to buy a SEAT to go to this showroom."

Cons:

• "Both times we've just felt like we were not wanted and were disturbing them."
• "Only downside of this location is all the roadworks the council are doing makes driving to here an utter pig."
• "The man didn't look up off his mobile phone, despite standing there to get his attention."
• "3 stars as the guy who sold it Marco seemed to lose interest once the money had been paid."
• "Really disappointing customer service. Tried to get in touch with them for two days - with optional Tech Pack installation for my Tuscon, teams kept putting through sales, service, parts, all departments without hearing out."
• "Service was excellent in the past. Feel like recently they aren't focused on the customer and needs."
• "Have given up on this place after paying for a major service only to find out later things weren't done/changed on the service."

Staff and Sales Advisors

Pros:

• "Dominic on Saturday when we bought a I20x Hyundai. He was very helpful and knowledgeable."
• "Paul was amazing from start to finish, spoke me through everything carefully and made sure I was happy and had chosen the right car!"
• "Max took on board what I did and didn’t want and found me a fantastic first car."
• "Michael Bramble was particularly very helpful and nothing was too much trouble."
• "Paul Vella was very helpful in helping me choose the right car within my budget."
• "Freddie... kept us up to date whilst we were waiting for delivery of the car."
• "Michael was very polite from start to finish."

Cons:

• "Then collecting the items we had to collect for the car he sent someone else out with them could not be bothered to see us after spending £11000 on a car."
• "7 years ago we went to this branch with 10k in our pockets to get a used car. The man couldn't have been less interested in us."
• "Avoid this man at all costs and when anyone asks me why I did not purchase the Seat from my local dealership the above is your answer."
• "Promised a phone call after being in Monday which I should get Wednesday.... It's Friday and still waiting."
• "Have given up on this place after paying for a major service only to find out later things weren't done/changed on the service."
• "Avoid this man at all costs and when anyone asks me why I did not purchase the Seat from my local dealership the above is your answer."
• "Promised a phone call after being in Monday which I should get Wednesday.... It's Friday and still waiting."

Facilities and Amenities

Pros:

• "Even had a working station so I didn't have to take time off of work."
• "Clean waiting area stocked with water and coffee."
• "Showroom was well presented and clean (all things Covid related where in place also)."
• "Good waiting area with free drinks and TV."
• "There is free wi-fi, coffee, TV, kids area, comfortable sofa if you have to wait."
• "Customer toilets and waiting areas were spotless and there was a good sense of professionalism throughout."
• "The waiting area is clean light and warm, with TV."

Cons:

• "The sales manager whose name I did not take came over and stated treat the price advertised as the final price and make a decision."
• "The sales manager whose name I did not take came over and stated treat the price advertised as the final price and make a decision."
• "The sales manager whose name I did not take came over and stated treat the price advertised as the final price and make a decision."