Jumpin Fun Inflatable Park Cheltenham Reviews Summary

Facilities and Amenities

Pros:

• "Lockers for valuables (£1), toilets, cafe upstairs, decent sized car park."
• "Cafe on the top floor is a great place to grab a drink and watch the little ones have fun."
• "Nice clean toilets and a good cafe, what else do you need?"
• "There’s a cafe located up on the balcony which provides a view of the inflatable."
• "Cafe was well stocked with hot and cold food and drinks at reasonable prices, with a great viewing platform."
• "Comfy sofas downstairs, or a cafe with a better view of the equipment upstairs."
• "The food and drinks were reasonably priced and came out quick when ordering."
• "Cafe nice and well priced. Some staff are lovely and helpful others are children watching children."

Cons:

• "Very cold in there - the back door was open, which seemed unnecessary and made it draughty."
• "There isn't much to do there & paying £25 for my daughter, her mum & me to go for a 1 hour session seems outrageous."
• "It's in a warehouse in the middle of summer and it's just opened. yeah it was hot in there and that's something that they could look into."
• "There's no air conditioning meaning that this converted warehouse just holds heat non stop."
• "The overall concept is good and my son enjoyed the inflatable activities, however within 30 minutes he was asking when he could leave because it was unacceptably hot inside the building."
• "This place is a joke the management are pure rude they don't treat there staff right at they are very disrespectful."

Staff and Service

Pros:

• "Big respect to Josh for making the experience top notch for them all."
• "Thank you for an amazing experience, the party host was really helpful and lovely too."
• "All the staff were fantastic with the kids, helped us with little extras like putting up additional decorations."
• "Every employee was friendly and professional. Our assigned staff member, Jamsine, was amazing."
• "Staff were incredibly helpful and it was all very well managed."
• "The staff in the jumping area were very friendly and helpful towards all of the children."
• "Special mention to Alice who played with my daughter and helped her gain enough confidence to have a go at the air drop."
• "From the time we arrived to the time we left the service was fantastic."

Cons:

• "Sadly only lip service is being inclusive to SEN children."
• "Staff were arguing with each other outside of the party room, bags of rubbish from the previous party left in the doorway."
• "Staff overseeing the equipment were few & far between. Other than the high jump, there were 3 staff stood off the equipment near the entrance."
• "It’s advertised as having a dedicated party host, but that was not the case."
• "Staff looked understandably stressed. A group of children arrived for their party early then stood blocking the equipment."
• "Very young staff members sat around chatting and on phones."
• "When I did try to get my cake toppers/candles back they were in such an unorganised form in the kitchen they couldn't find it."
• "The staff are clueless teenagers. We arrived as part of the kiddie's party and the organisation of 20-odd kids to watch a video was shambolic."

Pricing and Value

Pros:

• "Cost £6 per child, which is reasonable."
• "The kids really liked it, the hour passed so quickly. They gave it 8 out of 10."
• "Best party for my children we have done. Plenty of Staff to make sure the children have everything they need, all clean, fab party food."
• "Definitely worth the money! My 3 kids range from 5-12 years, and they all had a good time for the whole 2 hours."
• "Brilliant value for high quality and generous food portions."
• "Visited today for a SEN session and what a fantastic time everything is clean and tidy staff was really friendly and happy to help."
• "It's a good value activity compared to most things at present."
• "Great value, but too many people were allowed on, you just couldn't get on anything it was ridiculous."

Cons:

• "I was charged £5 to go in and supervise my child on the course - I can assure you I wasn't getting anything out of it."
• "Over half of what was there they couldn’t go on as you have to be over 5. There isn’t much to do there."
• "The "party room" was tiny and the treats set out for the kids were Lidl pink wafers and a few cheap chocolate chip cookies."
• "For being a newly opened place, even the speaker in the room was broken, and there was nowhere to put any presents, coats or personal belongings anywhere."
• "My friend and I went up to get drinks but we could hardly hear one another when sat side by side and even though sat stationary we were awfully hot."
• "The food we did have were cheap wotsits & wafer biscuits. It’s certainly the worst party food I’ve seen at a kids party."
• "Good facility but ridiculously hot! 21 degrees outside 35 degrees inside. My daughter and I were a sweaty mess."
• "Terrible customer service, staff that interrogate you and don't believe you when you need to amend your booking."