chaiiwala Hounslow West Reviews Summary

Location and Ambience

Pros:

• "The location is 2 mins from Hounslow West station on the main road."
• "Love the space, ambiance and decor."
• "Situated at the prime spot of the Hounslow West High Street. Excellent decors and great ambience."
• "A perfect place for tea lovers.. the ambiance was good and staffs were friendly."
• "The place looks very nice and has a nice relaxing atmosphere."

Cons:

• "The atmosphere was not pleasant, inside people were shouting and talking very loudly on the phone."
• "Music too loud, people come here with friends and family to meet up, chat, but music was so loud like a night club, couldn't hear what the other person was saying."

Service

Pros:

• "Raju who served me was brilliant. Friendly and happy made me feel welcome."
• "The service was good, the people are friendly and helpful."
• "I was served today by a woman called Maryam and even though it was quite busy she handled it so well."
• "Exceptional Customer Service from Ibrahim & Arshiya at Chaiwala."
• "The staff is really what has me coming back!! This location has some of the greatest set of staff!!"

Cons:

• "I had to wait 5 minutes for someone to appear to tell me what I wanted."
• "The level of service is disappointing, will not be returning."
• "Food and drinks are not as expected. Food is not as good as expected -- Panipuri is a total disaster."
• "The service was good, but I could not stomach the food though, not impressed with the taste."
• "I ordered the English-ish breakfast, butter chicken roll and a caramel chai, this cost £23.19 and I have never felt so scammed in my life."

Food and Beverages

Pros:

• "We had the karak chai and it was really good."
• "You cannot go wrong with Chaiiwala. I always pop down there once in a while to have a brilliant Karak tea."
• "The food and service provided was great, Sehrish provided good customer service at the till."
• "Chaiwala Hounslow is an excellent place to grab a bite of you are hungry their Butterchicken rice bowl is excellent over there."
• "People always share some negative things about Chaiiwala but everytime I've gone it's been consistently great."

Cons:

• "The refrigerator was not working, there were no cold drinks."
• "Ordered vegan chai from here and they burnt it, it had lots of black dots in it."
• "When our food arrived some of the masala chips was raw. Then our butter chicken roll was soggy."
• "Had Karak chai (means strong tea literally) but the version I got was immensely sweet tasting more like a dessert."
• "We ordered 7 items via Deliveroo. They did not send chicken sausage, karak chaii and omelette wrap but the lady said we can pickup when we visit personally next."

Cleanliness

Pros:

• "Washroom was big and clean."
• "I am a regular customer at Chaiiwala Hounslow. The restaurant is always clean."
• "The restaurant is clean and efficient."
• "Clean, tidy and well air-conditioned."
• "I generally love Chaii wala I’m a big fan. However, this store is new so I was expecting it to be clean and tidy."

Cons:

• "The table was dirty, no one even came to take it clean."
• "The worst possible experience once again. Poor food, poor service, they have no clue how to handle a queue and serve hot food or tea."
• "Had a terrible experience. Went in with my friend for a quick tea and snack. The tea has an off taste and the Bombay sandwich was ok. But the bhajia were burnt."
• "I went to the bathroom which is designed as disabled plus baby changing. The floor wasn't clean. It was full of water and tissue paper which indicates it wasn't looked after."
• "I went to chaiiwala in hounslow today with my family, I really enjoyed our food, quick and friendly service and relaxing atmosphere, It felt like home."