Haidilao Hotpot Birmingham Reviews Summary

Category: Hot pot restaurant

Address: Unit SU333 Bullring Shopping Centre, Birmingham, B5 4BU, United Kingdom

Phone: +441213877788

Rating: 4.8
based on 186 reviews.

Customer Service

Pros:

  • "The customer service and the staff gave 5-star service from the moment we entered until we left."
  • "We were greeted by Happy the manager, she was so friendly and couldn't do enough for us."
  • "The staff was super welcoming and friendly."
  • "Haidilao's exceptional service and delectable cuisine redefine excellence."
  • "Hailan, our server, exceeded all expectations with her lovely and bubbly demeanor."

Cons:

  • "It was a bit of a struggle getting to know how everything works. Language barrier didn't help."

Food Quality and Variety

Pros:

  • "All of the food was a very high quality and very fresh."
  • "They have a wide variety of soup options, dishes, and sauces available."
  • "The food was so delicious and we are spoiled by choices."

Cons:

  • "The structure of the whole thing is confusing with what is free and what is paid for at the self-service station."
  • "The only downside is that it’s quite annoying that you have to pay for the sauce."

Ambiance and Experience

Pros:

  • "The whole experience at Haidilao is really fun and entertaining."
  • "Love the robot trolleys."
  • "Impeccable hospitality pairs seamlessly with exquisite flavors, creating an unforgettable dining experience."
  • "Always so much fun! Thoroughly enjoy interactive meal times."

Cons:

  • "We needed up getting too much food as we had very little guidance."
  • "The robot speaks in what we assumed was mandarin. And we had no idea what we were supposed to do."

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