Haidilao Hotpot Birmingham Reviews Summary
Category: Hot pot restaurant
Customer Service
Pros:
- "The customer service and the staff gave 5-star service from the moment we entered until we left."
- "We were greeted by Happy the manager, she was so friendly and couldn't do enough for us."
- "The staff was super welcoming and friendly."
- "Haidilao's exceptional service and delectable cuisine redefine excellence."
- "Hailan, our server, exceeded all expectations with her lovely and bubbly demeanor."
Cons:
- "It was a bit of a struggle getting to know how everything works. Language barrier didn't help."
Food Quality and Variety
Pros:
- "All of the food was a very high quality and very fresh."
- "They have a wide variety of soup options, dishes, and sauces available."
- "The food was so delicious and we are spoiled by choices."
Cons:
- "The structure of the whole thing is confusing with what is free and what is paid for at the self-service station."
- "The only downside is that it’s quite annoying that you have to pay for the sauce."
Ambiance and Experience
Pros:
- "The whole experience at Haidilao is really fun and entertaining."
- "Love the robot trolleys."
- "Impeccable hospitality pairs seamlessly with exquisite flavors, creating an unforgettable dining experience."
- "Always so much fun! Thoroughly enjoy interactive meal times."
Cons:
- "We needed up getting too much food as we had very little guidance."
- "The robot speaks in what we assumed was mandarin. And we had no idea what we were supposed to do."
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