Vision Express Opticians - Birmingham - Bullring & Grand Central Reviews Summary

Customer Service

Pros:

• "Fantastic service once again. I've been with Vision Express for a long time and they have never let me down."
• "Excellent service, very helpful and professional."
• "Brilliant service by both Sannah and Kash, they ensured to listen to all my concerns."
• "Brilliant service for my dad, who is in a wheelchair. upmost care and attention from staff."
• "Exceptional customer service, excellent communication from staff members who are supportive, helpful."
• "The customer service was great and all on-time."
• "Great and quick service by friendly staff at Bham Bullring."

Cons:

• "Staff gaslit me after I raised concern on my glasses."
• "Beware!! They clearly are totally disorganised and not a little incompetent!!"
• "Absolutely shocking service will be moving from these clowns to specsavers or something else."
• "The service is dreadful. Booked an appointment online and they said it was fully booked."
• "Rude telephone receptionist, false reassurance and delay in getting my glasses."
• "The worst customer service I've EVER experienced."
• "Terrible service. The staff do not communicate with each other."

Staff and Optometrists

Pros:

• "Always visit this branch. Tahir is a very in depth Optometrist and one of the best."
• "Excellent staff who are friendly and make having your eyes tested relaxing and fun."
• "All the staff were very patient and helpful with me when I was nervous and struggling to put in eye contact lenses."
• "The staff at this store are very helpful and professional."
• "Staff were all very friendly and helpful."
• "I was helped by the most competent and helpful lady I've ever met so far, Simona Barbu."
• "The optometrist was very professional and addressed my problems well."

Cons:

• "Rude optician. Don’t trust the prescription Didn’t carry out all the preliminary tests."
• "However, when she saw me today she was very confrontational and rude."
• "The staff were slow and lazy, the machines were dirty and were sellotaped on with hair attached to the sellotape."
• "The lens assistants were extremely careless and doing their job out of focus."
• "The optometrist was absolutely rude and unprofessional, arrogant and not prepared to listen to my daughter as a customer."
• "Very rude and unprofessional staff."
• "Appalling customer service!!!"

Facilities and Amenities

Pros:

• "They have a free hot chocolate machine for when you’re waiting to be seen too!"
• "Zero sales pressure to buy glasses, but felt very welcome to do so whenever, with a wide range."
• "This store always seems to fit my lenses into fashionable and stylish frames."
• "Spotless, everyone masked, waited approximately 1 minute before being brought in for the preliminary checks."
• "When you go through you feel safe because from start the organising all the public health services."
• "Been coming to this opticians since I was a kid and they’ve always been my fave because of the wide variety of glasses they have."
• "Great choice of designer frames to choose from."

Cons:

• "The store is having a refurbishment so are operating from temporary premises which are far too small."
• "Not enough desks or waiting area seats."
• "Prices are 2 times more than any other opticians."
• "The establishment is all well and good as expected from a major high street optometrist however, being refused a glass of water/not providing water for customers was disheartening."
• "Variety of brands is amazing. Prices are £150+ and upwards for high end brands."

Communication and Responsiveness

Pros:

• "Phone keeps ringing...take forever to answer."
• "I have been contacting this location for the past week asking them to email me a copy of my prescription."
• "It was great to book online and get email and text notifications."
• "Received text messages reminding me of my appointment."
• "Follow up call from store management however expressed genuine desire to understand my customer experience and how they could improve."

Cons:

• "Have problem trying to get through they do not answer the phone."
• "Appalling customer service. You call them 50 times and yet they don't answer your call."
• "If the close at 8 why is the phone not picked up. Have been ringing for the past half hour!!!"