Wren Kitchens Reviews Summary

Design and Planning Process

Pros:

• "An absolute 100% satisfactory experience, along all stages... from entering the wren store the first time, to the finished quality product."
• "The designer, exceeded our expectations with the stunning results."
• "Anwar was so wonderful to work with and we felt we could put our complete trust in her to make the catalogue kitchen/diner and utility room we'd always wanted."
• "Our designer Sam Sumner was extremely helpful & very patient during what I knew was going to be a very challenging design."
• "Sonia Sandu was great help during the designing process, she was very professional."
• "First time we have had our kitchen designed by Wren and it has been a really enjoyable and fun experience."
• "Excellent service from Sonia Sandhuh at Slough."
• "Our kitchen was completed just weeks ago and the net result is fantastic. Sahir at the Slough branch was our consultant and was excellent from start to finish."

Cons:

• "Ordered through wren kitchen and awful service. Initial visit to do plans was great, but later once payment been made nothing was adhered to the plans."
• "Do not recommend Wren Slough we had a very bad experience with designer not showing up for meeting."
• "When I first got the kitchen I was promised that if there is any price reduction (sales) from the date of my order to delivery date wrens kitchen would notify me with a new amended balance which is a shame because I was lied."
• "Awful experience involving 9 deliveries of 42 panels over 4 months."
• "The worst customer service I have experienced to date. Please avoid at all costs!!!"
• "Wren provides a wide range of cabinet sizes, but the extensive variety is limited to their higher range kitchen, this applies for colours of cabinets too."
• "We wanted a mid-range kitchen and having done this before were not looking forward to it."
• "Wren generally seem to be very responsive until they have the money, then not interested at all."

Customer Service and Support

Pros:

• "We couldn't have asked for a better service. Anwar was so wonderful to work with."
• "From the get go Wren were very helpful & professional throughout the whole process."
• "Sonia Sandu was very professional and when she was unsure with something she will seek help."
• "Sonia Sandhu was our designer and she was such a pleasure to have."
• "Matt at wren was fantastic. Did everything he could to help us get the kitchen of our dreams."
• "Excellent service from Sonia Sandhuh at Slough."
• "Although we’ve not yet had our kitchen fitted, the customer service that we’ve received from Matthew Young at the Slough Wren has been amazing."
• "I ordered my kicthen from Wren Slough with the help of Sonia Sandhu. Service was fantastic."

Cons:

• "Please save your money. Paid a deposit, take your money and then do not come back to you when they say they will."
• "I have fitted the kitchen my self after receiving it which was part of the deal, wrens kitchen fitted my worktop as for the new modern sink I order I been told I have to wait 2-4 weeks for someone to come and fit the sink."
• "The worst customer service I have experienced to date. Please avoid at all costs!!!"
• "Had been looking online and signed up for a consultation thinking this would give us a dedicated person to advise on the kitchen."
• "They measured our wall wrongly by 20cm! meaning everything else in our building project was impacted and caused 000's of pounds worth of extra cost."
• "Had a very bad experience quality is rubbish after sales is even worse they are not helpful at all specially mr DANISH in slough branch."
• "I approach Wren via a suppervisor for help to finish my kitchen she was unhelpful and said she would get back to me,some time ago'All i was asking for you have at your factory,I was willing to pay for these items and was told it was not possible."
• "Purchased our kitchen from the reading branch, couldn’t fault the service and communication."

Delivery and Installation

Pros:

• "Delivery was on time & professionally executed."
• "Our kitchen installation is ongoing (just waiting for a few things to arrive) and is almost complete."
• "The Kitchen arrived on time and of excellent quality."
• "Setting up finance was quick and easy and we managed to book the delivery date we wanted and everything arrived on time."
• "A truly rewarding experience from initial visit through design to installation."
• "We went through four design iterations and the Designers were very helpful and patient."
• "I used Wren kitchens Slough to design and then order my kitchen. Everyone was very professional and all arrived when expected."
• "Wren kitchens were the only ones that did not say on anything that I wanted: No we don't have that. There were options for everything."

Cons:

• "Ordered through wren kitchen and awful service. Initial visit to do plans was great, but later once payment been made nothing was adhered to the plans."
• "Awful experience involving 9 deliveries of 42 panels over 4 months."
• "Please save your money. Paid a deposit, take your money and then do not come back to you when they say they will."
• "The moment I signed the contract I been neglected totally by wrens kitchen."
• "Awful experience involving 9 deliveries of 42 panels over 4 months. The worktop arrived with raw edges and remedial work was below standard."
• "Wren generally seem to be very responsive until they have the money, then not interested at all."
• "Wren provides a wide range of cabinet sizes, but the extensive variety is limited to their higher range kitchen, this applies for colours of cabinets too."
• "Wren could really do with investing in basic customer service training for their employees at the slough branch."