Address: Leicester St, Northwich, CW9 5LG, United Kingdom
Rating: 4.6
based on 187 reviews.
Customer Service
Pros:
"Andy was extremely helpful, courteous, and managed to help me out during what appeared to be a reasonably busy period."
"Received clear and sensible advice from Tristan."
"Curtis was very kind, helpful, friendly and polite."
"Her customer service skills are fabulous, she’s genuine, helpful, funny and so knowledgeable."
"Staff were particularly pleasant, polite and helpful."
"The staff inside Halfords who dealt with me were both professional and courteous."
"Very satisfied with the service from this branch."
Cons:
"I have been here twice and the (bulb) fitters are useless."
"At 17.00 I decided to go to there and was informed that it would cost £178 to get the bike fixed. What a rip off, billed for anything they could do."
"Called the store for a battery and got put trough to the call center, gave all my details and was given a price so headed down to the store, 45 min drive away, got to the store and they had the battery in stock however it was £40 more than the call center told me it was."
"After waiting inside for 40 mins the rude employee at the cycle department said they can only fit parts for people in the Halfords club."
"The lad on the till was very rude."
"Staff didn't seem that interested or welcoming."
"The few times that ive been, customer service has been slow and not that helpful at all."
Pricing and Value
Pros:
"The required battery was in stock and it was fitted while I waited."
"Had my battery fitted within 15 minutes."
"Very good battery for the price."
"Wayne the store manager came over to me and didn't want me wasting my time and then discounted the battery to the price I was given."
"The price was pretty good as well."
"For the price it was exceptional value given the difficulty involved."
"It only cost me a tenner and I thought that was really good value for money."
Cons:
"So I took my bike in for a front brake bleed and refill. Andy couldn’t find an attachment to thread onto the fill screw."
"The receipt when received by Email, to print can take 2 pages of paper. Absolute rubbish system for the customer I feel."
"Ordered Products that were available on click and collect. When got to store only half my order was available."
"Not greatly impressed with being charged £5 to have my wipers fitted, 30 seconds if that."
"But when you get sold bulbs that were NOT the brightest for £45 that only a day and the as good as get told tuff not our problem you feel a little bit annoyed and ripped off!!"
"I went in for some electrical items - I do find that they have fairly limited stock of wire, connectors etc and what they do have is quite expensive."
"Halfords website states car batteries are fully charged but my battery was flat."
Efficiency and Convenience
Pros:
"Would definitely recommend Halfords Northwich."
"He instantly came to the car and with 1 hand did what I couldn’t with 2."
"Very helpful young lad on the till 10 mins in and out with the correct battery."
"I was dealt with promptly and very efficiently by Curtis who was on duty at Northwich."
"It was quick, easy and inexpensive and he was friendly and helpful."
"The service provided by the 2 gentlemen was first class service at Halfords Northwich."
"I telephoned to confirm Halfords would replace a rear light bulb in my Mocca. 30 minutes later I arrived at the Northwich branch, and the job was done within 10 minutes of my arrival."
Cons:
"Hi, really disappointed on the way Halfords managed my order that I have placed 2 days ago on Sunday the 3rd of May."
"I will say avoid Saturdays, as clearly they haven't enough staff to cope with customer care."
"Terrible service. Dropped my bike in for a full service, explained what was required and was told it would take c.1 week to turn around."
"Went for a battery replacement. After a long wait a man started to fit the new battery."
"I've been left pressing the 'call for staff' buzzer multiple times and still been waiting 10 mins later."
"We was left waiting almost 30mins before somebody acknowledge us."
"Very Poor Service when collecting a bike from this store."