Asda Fareham Superstore Reviews Summary

Customer Service

Pros:

• "I cannot thank the staff and honesty especially the trolley collector who handed my handbag in that I had left on the trolley."
• "Did a click and collect today, have done before, the staff are always quick, friendly, chatty and excellent service."
• "Staff are great."
• "The staff are friendly and very helpful."
• "Really helpful staff in the bakery yesterday, couldn't work out the photo cake machine and without me even asking, someone came over and helped me."
• "I would just like to say a Big Big thank you to all The Click and Collect Staff at Asda Fareham."
• "Just had a wonderful women help me discretely get a Christmas present for my little one while he was there."

Cons:

• "Male cafe staff member would do well to have customer service training."
• "Move your medication away from the counter area!!!!"
• "No checkouts open past 8pm, self checkout queues were just ridiculous, not impressed!!"
• "Today I noticed that they are removing even more checkout lanes!"
• "Extremely rude staff."
• "The lady on the till made the usual small talk which I usually find tedious, but then she started telling me how bored she was and how she didn't want to work there anymore."
• "Disgraceful customer service by staff on the front door. Discrimination against people who are exempt from wearing face coverings."

Store Experience

Pros:

• "Great for a weekly shop, massive car park and stocks organic fruit and veg!"
• "There's ample manned tills to pay for your goods, plus self serve ones too."
• "Large store with large capacity car park. Has a mezzanine floor which houses the clothes and home departments, with the ground floor servicing everything else."
• "Great range of products, both food and non-food, at good prices."
• "Good, got what I wanted. Not too crowded, but that may just be time of day."
• "This store always has everything I need with a wide range of fresh, frozen & tinned produce, plus toiletries, household, alcohol, stationary, newspapers & magazines, tobacco."
• "A good asda store. Huge range of things you will likely need.. And being open 24 hours... I think 5 days a week, makes it even more helpful."

Cons:

• "AWFUL EXPERIENCE! Every time I come here I always always regret it! The parking experience is absolutely disgraceful!!"
• "Absolutely appalling. 2 hours trying to get out of the car par on a Sunday."
• "SHAME on you asda for treating your visiting shoppers so badly."
• "Empty shelves, hardly any tills open resulting in very long queues."
• "The tables to sit at were covered in previous customers dishes and were unclean."
• "Have had items way out of date the last 3 times I've shopped here."
• "Shelves always seem to be half empty hardly any own brand everyday items in stock."

Pricing and Products

Pros:

• "I get my petrol from their onsite station because it is always the cheapest in a five mile radius of my home."
• "my local grocery store, do the bulk of my shopping there. helpful staff, prices are good, as well as the selection."
• "Good range of products, many own brand, and not always cheapest for common brand lines, but overall bill competitive with other stores."