Formula One Autocentres - Colchester Reviews Summary

Customer Service

Pros:

• "The front desk was highly professional, informative and helpful all through out."
• "They'll always help if they can."
• "No quibbles by staff about putting things right and they remained polite at all times."
• "Staff could not be more helpful."
• "Staff are very knowledgeable, helpful and friendly."
• "Friendly, courteous, helpful and unpressured throughout."
• "Staff friendly and polite."

Cons:

• "The manager, Shaun is rude and condescending."
• "The guy who served me (Alick Smith) did not listen to me when I dropped my car off."
• "The manager on the desk is extremely rude, he speaks to customers and staff like dirt."
• "Incredibly poor customer service. I have never actually managed to have my car seen at this garage."
• "Terrible service. Rude manager who wouldn't stop complaining about the online (ASDA) services."
• "Service was terrible. Asked me to find where the puncher was, as he couldn’t find it."
• "Not even sure how this garage get business.. the ‘manager’ is extremely rude!"

Pricing

Pros:

• "Bought a tyre at very competitive price via the internet."
• "Online price for two tyres was good."
• "Bringing my total for an MOT and two new front tyres to £90. Really pleased with the price."
• "I've found them to be the cheapest supplier for miles around."
• "All very reasonable priced work done."
• "Really good service and best price!"
• "MOT and Tyres done at a good price and with good advice."

Cons:

• "Feel ripped off. Now I don’t even know if I needed the 2 tyres that I had replaced!"
• "Absolute waste of my time. Rude and over priced."
• "They lie to try and extract money from people."
• "Their technicians will put your life in danger and then lie about the safety of your vehicle after works have been done."
• "the price of adjustment was quite costly at 70 pounds and would of meant waiting even longer."
• "they wanted another 670 just had a new coil spring done with tracking for 217 and now cars steering wheel points to the left to go straight never again for me."
• "Avoid this place at all costs, scam artists who quoted me £1300 worth of work to get the car through its MOT only later finding out that I was grossly overcharged."

Efficiency

Pros:

• "5* Great service, tyre repair VW tiguan, very short notice manger to fit me in after ringing in afternoon."
• "Was very impressed with how quickly and efficiently I was dealt with."
• "Took my Renault 5 here for a quick light bulb change. Team were pleasant and changed lightbulb for free."
• "Brilliant service, I had a broken locking wheel nut key, and the guys salvaged the locking bolt without damaging the wheel."
• "Took my suzuki for wheel alignment. The job was done in quick time."
• "Needed something as simple as a puncture repair. It was done in under an hour from my call and on a Sunday to boot."
• "Guys did a good job, replaced the tyre and got the job done quickly."