Kwik Fit - Redditch - New Meadow Road Reviews Summary

Customer Service

Pros:

• "Great customer engagement and high level of professional workmanship."
• "Scott at Redditch was polite, helpful, informative and accommodating."
• "Outstanding customer service, knowledge excellent prices thank you all very much."
• "Thank you for the exceptional service and support provided today."
• "Excellent service at a busy period. My rental car suffered a puncture and I was directed to go to Kwik Fit for help."
• "Fantastic experience! The team were very quick, helpful and friendly."
• "Friendly helpful staff fitted me in without overcommitting."
• "Personal Service was excellent."

Cons:

• "I drove away and there was a clunking noise, it wasn’t there before."
• "I asked for a few free things to be done when my front two tyres where being changed but I don't believe they was done."
• "Poor, firstly I was booked in at 10.00 why have a booking slot if they can't keep up."
• "Went beyond what I expected. I didn't manage to get to them until about 5.30 but they stayed after closing to finish my tyres."
• "Booked me in for a service, when I turned up, the bloke who does the service was on holiday, so they told me to go home."
• "Went in last week to get a quote for 4 winter tyres for my Renault Traffic, staff obviously couldn't be arsed to do a quote."
• "Disappointing wife went to get a flat tyre replaced they charged her an extra £15 for tyre insurance and never mentioned."
• "Can only rate it off what I've experienced, Noticed that they can't even be bothered to answer the phone.."

Professionalism and Efficiency

Pros:

• "Really delighted with the new knowledge that was kindly articulated."
• "Excellent service from the guys here, extremely professional and efficient."
• "This is the first garage I have fully trusted! They checked on some advisories and only changed what needed to be changed."
• "Excellent customer service. Being a female I am often worried about being taken advantage of when it comes to car repairs."
• "I have to say, in all the years of using Kwik Fit, Scott is one of the best members of staff I've had to deal with."
• "The service at meadow road was fantastic! I needed two new tyres urgently and the chap called Scott was amazing."
• "Excellent service from Darren and his colleagues. They do a 1st rate job don't quote for unnecessary work."
• "Excellent service and advice. New tyres fitted by appointment, on time and with a full explanation about the different treads."

Cons:

• "Don’t go to Kwikfit.. cowboys"
• "Not sure what type of people you employ here, Clearly not professional, or respectful to other peoples cars."
• "I recently took a car here for an Mot and unfortunately I am NOT impressed with the service I have received!"
• "Mot retest should be free if you take the vehicle back to the test station within 10 working days. I was never informed of this by Kwik Fit."
• "Rip off. Go in for one tyre and they tell you they are all needing replacement when they aren't."
• "My car failed on a boot that apparently needed replacing and would also require the tracking to be done. They quoted £160 to do this."
• "Had front pads and discs done 2 years ago and went back to have front pads looked at as I felt they were low and I had pads for life."
• "They done service and MOT.. unfortunately they had damaged tail light as len cover come off as I drive car away the same evening."