A2 Tyre Supplies Ltd (Sittingbourne) Reviews Summary

Customer Service

Pros:

• "Service counter was staffed by Louise and Andy who were very helpful and polite."
• "The young lady on the desk that answers the phone is friendly and helpful."
• "Everyone was thoroughly polite and professional throughout."
• "Friendly staff in reception behind the desk when you walk in."
• "The staff were friendly and welcoming too, I would give them extra stars if I could very very satisfied."
• "Friendly people from the lady who made my booking to the gentleman who came out to do the repair."
• "The staff are all brilliant, they're helpful and friendly and more importantly honest."

Cons:

• "I wanted the original set up discussed they said they were too busy to fit it in now and i would have to wait 6 weeks at the earliest!"
• "The customer service is non existent."
• "No mention of an apology or any attempt to resolve the situation, just accept the new price."
• "The customer service is non existent at A2, they do not care one bit!"
• "When I arrived I was told the price was a system error and 'not our problem', and the tyre price had more than quadrupled."
• "I am very disappointed and angry at how I have been treated, like a mug!"
• "be aware!!! the staff is using customers cars for a joy ride."

Quality of Work

Pros:

• "Jon told me to bring the car straight down which I did and got it looked at - whilst I was there he also managed to sort two new tyres."
• "Repaired the tyre completely free of charge."
• "Everything about them is perfect. They are working quickly, professional, and most of all, they are not trying to scam anyone."
• "The MOT team still managed to fit my car in for an MOT and service and everything was completed within 1.5 hours!"
• "Had a powerflow exhaust fitted here. Service was excellent."
• "The mechanic fixed a fault saving me a £400 cost from a main dealer."
• "They fitted me in immediately and we’re super efficient."

Cons:

• "Just been there to balance my van’s wheels and they mixed up the wheels putting the worn one from the back in front and so on."
• "Promised discount didn't materialise, then had to return straight away because both tyre pressures different and wrong."
• "So I have paid almost £1000 for an exhaust that has been poorly fitted, wrongly designed and now faulty!"
• "To add insult to injury my Alfa had its mot carried out in January only to find it failed on exhaust emissions leak were the flexi pipe joins the main pipe, that was down to A2 Tyres!"
• "The centre silencer was not supported properly so it ended up flexing under it's own weight and the welds started cracking."
• "I was amazed at the terrible welds on the dual exit section."
• "The booming sound in the car just gets worse at speed, come off the accelerator pedal and you hear rattling sound."

Value for Money

Pros:

• "Repaired the tyre completely free of charge."
• "Absolutely fantastic service! A 5pm flat tyre in the middle of nowhere and A2 dropped everything to get our company back on the road."
• "Whenever I need tyres or repairs I use A2. Great service, quick and always the best on price."
• "Not only this, but they were cheaper than Blackcircles! I will definitely be using them again."
• "They did the other work straight away and were over £300 cheaper."
• "Saved me a fortune today. Went in expecting to buy 2 tyres & was told they were absolutely fine, just a repair, wheel alignment & sent on my way."
• "Great Tyres for a budget range when needed. Cheapest in the area and will undercut others also."

Cons:

• "I've been quoted £720 for the same set of tyres that only cost £520 somewhere else."
• "2 tyres at over £500 and they couldn’t even get the tyre pressure right."
• "I wasted £1000 of my hard earned cash - BEWARE!!!!"
• "Also the fact that they had used mild stainless steel rather than full stainless steel like I had originally asked for."
• "Had a 1pm appointment. Got forgotten about."
• "When I arrived I was told the price was a system error and 'not our problem', and the tyre price had more than quadrupled."
• "I am very disappointed and angry at how I have been treated, like a mug!"

Professionalism

Pros:

• "Everyone was thoroughly polite and professional throughout."
• "By far the most professional company I have used."
• "The best customer service I have had."
• "Always an honest and friendly knowledgeable service."
• "Never have I experienced such professionalism and dedication to their customers."
• "Excellent company. Probably the best tyre and wheel specialist for miles!"
• "Been using A2 tyres for years now for all works on both my cars and it’s always first class service with great prices!!"

Cons:

• "The customer service is non existent."
• "No mention of an apology or any attempt to resolve the situation, just accept the new price."
• "The customer service is non existent at A2, they do not care one bit!"
• "be aware!!! the staff is using customers cars for a joy ride."
• "Totally unimpressed with the service I received."
• "Had a 1pm appointment. Got forgotten about."
• "Will not be going back there."