Formula One Autocentres - Redditch Reviews Summary

Customer Service

Pros:

• "Staff were friendly and helpful, fitting was good."
• "They are very friendly and efficient on the phone and equally so in person."
• "Excellent communication from start to finish, calling to inform me of any work required before doing so."
• "Visited formula one @ Redditch today, Luis is an absolute credit to the company, not only is he polite, happy and helpful when you arrive at the front desk, he also has excellent interpersonal skills."
• "The Manager was easy to deal with and clearly wanted to do a good quality job."
• "Louis and his team are friendly and informative and get the job completed to a very high standard."
• "Staff were very pleasant and efficient on both drop off and pick up of the car."

Cons:

• "This will be the last time I will ever trust formula one to complete any work."
• "The manager proceeded to take a phone call leaving me to speak to the only other chap in the shop."
• "Definitely won't be going back a third time."
• "Attitude not good at all, badly organised and nobody seemed interested."
• "The new manager there (Glen) is arrogant and lacks all customer service skills."
• "Also all the staff I spoke to were extremely unfriendly and borderline rude."
• "Management should turn away work knowing that appointments are booked in advance, what a joke, shocking customer service!!"

Quality of Work

Pros:

• "Manager promised to refund cost of tyre already paid and did repair for free as we had to wait so long and they had messed up so much."
• "Dropped in with an issue on my car, boy what service. Lee and Dean were all over it and I was up and running in double quick time."
• "The Technician fed back after the final road test before handing the car back to me and went through all the work that had been done."
• "I would definitely recommend this garage, good prices and they do not carry out any unnecessary work."
• "Formula One Autocentres managed to fit me in immediately and within 45 minutes I was driving away with the air con working."
• "Booked an air con clean and recharge online and got an extra £5 off so good value compared to Halfords/Kwik Fit."
• "Had to have part of my exhaust replaced. Took 2 hours from when I dropped it off, to them ordering and fitting it."

Cons:

• "Took my car in for a master service, ended up costing me nearly £1000 for cv boots and various other work."
• "When I collected my car I was some what suprised to get a bill for £265.17 which was for two tyres and the brake fluid."
• "I then looked at my previous service and MOT invoice from the year before and discovered that the brake fluid on my car had been changed then (or had it?)."
• "We have spent over £800 in the space on 6 months for them to fit breaks and have now had to fork out another £200 to get them correctly fitted."
• "They failed to carry out any of the free checks I had requested (brakes, tracking, winter), but they did fit the tyres."
• "They thought it was acceptable to rev the absolute nuts of the car the to warm the engine up. Red lining a car is not acceptable."
• "One star but only for fitting the tyres. Minus 4 stars for trying to rip me off with a bogus £47 tracking charge."

Value for Money

Pros:

• "I highly recommend this depot it has become the go to place for our whole family, excellent value, very knowledgeable staff and great customer focus."
• "Happy to price match black circles which is a bonus."
• "Competitive price for tyres."
• "I was desperately in need of a tyre on a bank holiday due to a puncture. Spoke to Naveed at F1 Redditch who got me in quick and sorted me out with a new tyre at a really fair and competitive price."
• "Good service great price they will not be beaten fastest tyre change in the west."
• "Consistently the best for online retail prices for tyres in the area and the saving worth travelling from Bromsgrove for."
• "My service was less than half the price of the main dealer."