Address: Lyon Way, St Albans, AL4 0QU, United Kingdom
Phone: +441727818080
Rating: 4.6
based on 298 reviews.
Customer Service
Pros:
"Niz Khan has looked after us throughout."
"Arranging a double test drive was quick and painless."
"Our sales assistant, Mash, sorted everything very quickly without fuss and entirely to our satisfaction."
"Mash is a credit to Glyn Hopkin Renault and we will be back for another Renault next year."
"I love the Renault car brand, but honestly, it’s Shaf Khan Who will keep my coming back for my next upgrade."
"So happy with service have chosen another Renault :) *****"
"The team at Dacia has gone above and beyond to exceed customer expectations."
Cons:
"Trying to get through on the phone was a real pain."
"The service is shocking if you want a car that works for a year go to Renault and be driven mad."
"Called on three separate occasions to arrange an appointment. Three times I was informed the servicing department was busy, and each of those three occasions I never had my call returned."
"Poor servicing experience as well as general experience at this branch."
"Had nasty experience with both the sales and service departments here."
"Two months later and after much chasing finally got issue resolved but the full valet offered due to delays did not happen and the manager did not even have the courtesy to let us know."
"Pretty much had no customer service at all since our purchase around 5 weeks ago."
Facilities
Pros:
"We came back this year for the annual check and I had a brilliant experience, the staff was lovely and helpful and their coffee machine makes good coffee."
"Lovely new showroom."
Cons:
"It's a pity about the men's toilets not being cleaned and not working and the absence of any 'Out of Order notice' to warn customers/users."
Sales Experience
Pros:
"Second time I have bought a new Renault from this dealership. Sale was smooth and easy."
"No hassel, stress or pushing, just friendly advice."
"Have just purchased a new Captur e-tech hybrid from Niz and he has made the entire process so smooth and stress-free."
"Mash was very helpful in the purchase of our Captur and gave us everything we needed to make an informed choice."
"Excellent service from Mash start to finish."
"I could not praise Mahir and Chris enough. This has been the easiest buying experience ever."
"The guys at St Albans branch dealt with our vehicle upgrade, purchase & requests with ease & consummate professionalism."
Cons:
"We were disappointed that some technical issues at their head office delayed us taking ownership by a few days."
"Very poor communication, ordered car June 22 with expected date of nov 22. Delay after delay means June 23 still no car and no planned delivery date."
"We had lots of issues, lots of false promises and were lied to on several occasions by Dennis."
"Terrible customer service. Paid a deposit for a car that I chose not to purchase and it took over 6 weeks, several calls/emails and a formal complaint to head office for them to refund me but to the wrong account!"
"They are the worst dealership I have ever had the displeasure to deal with, little more than a dodgy back street dealership in a flashy showroom!!"
"However once car picked up a few simple issues needed to be resolved but trying to get a response from them is impossible despite numerous phone calls and emails."
"Not recommending I have lost an entire day of my life to get my car checked after my appointment been made at 10:00am and they said by 17:00 pm it will be ready, I was on my way to pick up the car and with 10 min before they have called me to say if I can let the car overnight with them as they just had it on the ramp, ridiculous service honestly."
Vehicle Quality
Pros:
"Vehicle looked lovely when we collected it and we're very pleased with it."
"The vehicle I purchased from Dacia St Albans was in impeccable condition."
"Loved that my used car was made to feel like new as it was wrapped up with a bow on top in the showroom."
"We are really delighted with our new Renault Zoe - in just a couple of years the improvements are noticeable and welcome."
"Absolutely love my new car."
"The car is so good and I am totally convinced now that Electric cars are the future indeed."
"24 hours in I am very pleased with my purchase! The Dacia facelift looks awesome and the interior (on the Journey model) feels very ritzy."
Cons:
"Bought a second hand QX70 from this dealership and truly wish I hadn't! They agreed to service it, I'm pretty sure they didn't."
"Don’t get a car with them I’ve had my clio for a year brand new broke down on the m25."
"Service department - diagnosed the car and quoted £1.5k for the new part and job. Got home and found out from Renault that the part itself is roughly £400 and it would take about 45 minutes to mount on the car."
"They let me drive the car away without and MOT or Road Tax, they owe me £1000 which they haven't paid back and now dont return calls or emails."
"We also noticed that the full service that we were told had been done during the week prior to collection, was dated in the Service book as a month prior to our even looking for a car."
"We are very disappointed with the hole in the passenger seat which we hadn’t noticed on collection."
"Only downside was not enough petrol in the tank to get us home."