Arnold Clark Lingfield Click & Collect Reviews Summary

Customer Service

Pros:

• "Really great service and couldn't be happier with our new car."
• "James was friendly and professional and took me through the process, explaining each step."
• "He was nothing short of excellent in terms of the hand over!"
• "Paul completed the transaction efficiently and with a smile."
• "James provided an excellent customer service. He was very patient sorting out my admin error."
• "Very helpful and patient, Paul was great!"
• "James Anderson was very professional and cooperative doing the handover of the car."
• "Communication with customers really needs to be better. This is a basic of business."

Cons:

• "Turns out there was a fault with it discovered whilst being delivered to Lingfield, however, nobody had bothered to call us and tell us."
• "The whole thing was very rushed, I didn’t even get a chance to look at the car before they were trying to get me out the gate."
• "Once you get the car no one responds to you. The aftercare team is shocking!"
• "Was also made to write a 5 star review before they’d hand over the keys, which makes me think how many of their reviews are actually genuine."
• "Did not expect this from ARNOLD CLARK.... 🤬"

Vehicle Condition

Pros:

• "The car had dents, scratches, and blemishes all around. All 4 tyres has deep cracks on the side wall, which would be an instant MOT failure."
• "Car is a LEMON in terrible condition with a bunch of issues, so opened a dispute. Engine leak after 8 WEEKS."
• "I feel like the car wasn’t checked properly."
• "I was very impressed by Chris Morley, who helped me in the collection of my new Yeti. It was a very pleasant experience."

Cons:

• "Was given assurances that a vehicle was 'immaculate' as you can see from the pictures it was far from immaculate."
• "Sale went ok, but car is a LEMON in terrible condition with a bunch of issues, so opened a dispute. Engine leak after 8 WEEKS."
• "The car itself was thoroughly cleaned upon pick-up and in great condition."
• "Car was delivered to Lingfield for collection. It was a very smooth process dealing with James who was very professional."

Efficiency and Speed

Pros:

• "A very smooth transaction from beginning to end. Thank you!"
• "A quick and easy transaction and Paul was very welcoming."
• "He made all the process smooth and pleasant."
• "After going through all the details with another branch, Lee was very helpful and made the process straightforward."

Cons:

• "I’ve had a lot of difficulty with the finance company who I was going through with Arnold Clark, what should have taken 7-10 days took almost 3 weeks."
• "The office is situated on a gated industrial estate and provides a great place to carry out a test drive."
• "Update 18/6: Asked for a refund, car is being patched up again and sent back. Not resolved yet. Will keep updating."
• "It has always been an excellent customer service experience at Arnold Clark Lingfield Click and Collect."