"Fantastic customer service, professional and really careful Gary helped me a lot to choose the right car for me and my family."
"The service has been brilliant from my initial phone call with Gary and the sale and the after care from Marion."
"The after care is also excellent, they will call you up and make sure that everything is ok and that you are 100% happy."
"Even got a call a few days later to see how I was getting on!"
"Great follow up service. We bought a previously owned Mazda 2. After a week Gary called to see how we were getting on."
"From the first phone call, to the after service, the team have been friendly, professional and a joy to deal with."
"Couldn’t ask for a better service from Gary and the staff at Geyfords, all very helpful and provided everything I needed and more."
Cons:
"They was very rude to me when I asked when it will be fixed."
"She was very off hand and rude and only became interested in me when I was leaving."
"Really bad service if your car goes wrong they are not helpful and don't care as long as they have your money or in a contract."
"We were ignored. We went up to a salesman and enquired about a new Qashqai. He simply handed us a brochure and went back to looking at his computer."
"The 'salesmen' are rude, arrogant and are completely unhelpful."
"Shocked by the rudeness and abruptness of the salesperson."
"Appalling is an understatement. The 'salesmen' are rude, arrogant and are completely unhelpful."
Staff and Sales Experience
Pros:
"Upon arriving I was given a very warm welcome and was made to feel at ease with Richard straight away."
"Gary - always friendly and super-helpful."
"Gary is a gent, honest and extremely knowledgeable."
"They were polite, straight forward and helpful."
"The staff, in particular Marian and Gary were extremely helpful, and very patient."
"Had been to several other dealers that day but the service we received here was head and shoulders above the others."
"Friendly staff not at all pushy that we like."
Cons:
"Stay clear people, u have been warned, trust me."
"On top of everything their APR is ridiculously high and they only want a deal that suits them."
"They laughed at us when we tried to part-exchange a ten year old Fiesta."
"Treated like a 2nd class citizen due to my appearance and background."
"Stuart was the worst experience I have had."
"They tryed to make me pay 697 pound for warranty in which they dont in include in the advertised price of a car."
"Shame on you Geyfords, need a lesson on treating people with respect."
Vehicle Quality and Aftercare
Pros:
"Just bought my first Merc from Geyfords. I travelled a long way for this car and I am absolutely thrilled with it."
"Bought a Ford Focus from Geyfords. Great condition, absolutely perfect."
"A short while after purchase a tyre pressure sensor went. They took it in straight away and got it fixed."
"The showroom was immaculate with great customer facilities and all the other staff were very happy and helpful also."
"Problem fixed and car driving perfectly now. I would recommend Geyfords."
"Delighted with the car and would recommend Geyfords without hesitation."
"The vehicle he sold me was spotless and was everything he had mentioned to me!"
Cons:
"My £20:000 pounds car from them broke down 2 weeks after I bought it on the motorway."
"Battery problems on the first day but even though they said I could bring it in I've decided to see if it will sort itself out after some more driving."
"I had to buy an extra key fob elsewhere for around £160."
"I was only aware the car an ex-mobility vehicle when I checked the log book after payment."
"Even the window wipers were rubbish and needed to be replaced soon afterwards, and the front tyres had to be replaced shortly afterwards too."
"They left me to pay for recovery and the repair took them 7 weeks."
"I bought a car for £6000 in July 2021 and have spent £2,715.79 in repairs in less than a year of owning it and 8 separate visits to the garage."